St Clement Vet / Peregrine Vet Centres Ltd

St Clement Vet operates under Peregrine Vet Centres Ltd. Based on what clients describe, the practice is regularly used for same-need appointments (lameness during a trip, a puppy eating incident, lethargy/loss of appetite) and for problem-solving consults with tests and medication. Reviews give a mixed picture: some owners describe thorough testing, clear advice and fair charging, while others report being rushed, not listened to, and charged for a very short consult. Reception/front-desk experiences also conflict, ranging from “good customer service” when busy to “grumpy” and unhelpful.

Concrete examples mentioned include

• •Leg lameness work-up with tests and suspected cruciate ligament damage, plus pain relief/anti-inflammatory medication.
• •Support with urgent cases (including a puppy “eating incident”) and help with insurance paperwork.
• •Multiple tests leading to a serious diagnosis, with owners noting sympathy and support afterward.
• •A stated expectation (in one review) that eye drops weren’t provided without a paid vet appointment.

Services

Services and capabilities explicitly referenced by owners include

• •Clinical examinations and diagnostic testing (mentioned for lameness and for a dog with lethargy/loss of appetite; “several tests” and “tests on her leg”).
• •Lameness assessment with discussion of possible cruciate ligament damage.
• •Medication prescribing, including painkillers and anti-inflammatory medication.
• •Urgent care for incidents such as a puppy eating something problematic.
• •Advice-only consultations (one owner visited for advice about their dog while away from home).
• •Insurance assistance (help with “insurance stuff,” per one review).

Pricing

Explicit prices mentioned in reviews

• •£89 for what one reviewer described as “5 minutes of confusion” and a rushed appointment.
• •£70 vet appointment fee referenced by a reviewer who said they couldn’t buy an eye drop without booking/pay for an appointment.

People

No clinicians are named in the information provided. Feedback about staff is mixed

• •One owner describes the vet as “friendly and knowledgeable” during a lameness visit and valued the practical advice given alongside medication.
• •Reception/front desk is described very differently across reviews: one mentions good customer service despite being very busy, while another calls the receptionist “grumpy” and criticises refusal to sell an eye drop without an appointment.

Reviews

Google rating: 4.3 stars from 60 reviews. “”

• •Thorough work-ups in some cases: owners mention tests for lameness and for lethargy/appetite loss, leading to clearer next steps (including a suspected cruciate injury and medication provided).
• •Support during difficult news: one review describes receiving a serious diagnosis after tests and highlights sympathy, support and advice afterwards.
• •Help beyond the consult: one owner mentions assistance with insurance paperwork after an urgent puppy incident.
• •Also reports of poor communication and feeling rushed: one reviewer says their concerns weren’t listened to, there was “every excuse not to perform a proper examination,” and they were charged £89.
• •Frustration with appointment requirements for medication: one reviewer says they were told they needed a £70 appointment rather than being sold an eye drop over the counter.