St Austell Vets4Pets Ltd

St Austell Vets4Pets Ltd is part of the Vets4Pets group. The clinic is set up for a wide range of routine and in-house diagnostic work (for example, laboratory testing and imaging), plus dentistry and orthopaedics, with facilities including separate cat and dog waiting areas and separate wards. Recent reviews repeatedly mention clear explanations of findings and treatment options, follow-up after procedures (including a next-day check-in call after dental work), and handling urgent problems such as ear infections with in-house swabs and microscope assessment.

Services

• •Species seen (as stated on the website): dogs, cats, rabbits.
• •Diagnostics & monitoring (website): in-house laboratory (biochemistry, haematology, electrolytes), blood pressure monitoring, ECG, digital x-ray, dental x-ray, ultrasound.
• •Dentistry (website + reviews): dental procedures including extractions; one owner reports their dog had 15 teeth removed, with medication instructions reviewed and multiple post-op check-ins arranged.
• •Surgery & referrals (website): operating theatre, orthopaedics, surgery referrals, hospital ward, isolation unit.
• •Preventive/routine care (website): microchipping, nurse clinic, weight clinic, prescriptions, health plans.
• •Travel documentation (website): animal health certificate / pet passport (animal health certificate).
• •Complementary therapy (website): acupuncture.
• •Home visits (website): home visits are offered for routine appointments, with examples listed on the site including annual boosters, blood pressure checks, medicine reviews, and routine check-ups.
• •Out-of-hours (website): out-of-hours emergency care is provided by Beacon Vetcare (consultation fees apply).
• •Facilities/pet flow (website): separate cat & dog waiting areas; separated dog & cat wards and isolation units.
• •Training (structured clinic data): Veterinary Nurse Training facility.

People

• •Leonor (vet, from reviews): mentioned for ear-infection workups including taking swabs and looking under a microscope before advising further treatment; also named by another reviewer as a vet they trust with their cats.
• •Tamsin (vet, from reviews): named positively for looking after cats.
• •Terry (vet, from reviews): seen for repeat visits for a dog’s ear infection, with the owner noting kind handling and treatment that “seemed to have worked.”
• •Ana (from reviews): praised for a thorough exam (“not just the sore bit”) and for staying at a puppy’s level and talking to her throughout.
• •Lorna (nurse, from reviews): repeatedly named as particularly good with cats and noted as kind during a dog’s illness.
• •Reception team (from reviews): described as quick to answer phones and consistently friendly/helpful.

Reviews

Google rating: 4.6 stars from 273 reviews. Feedback in the latest reviews focuses on communication, follow-up, and practical problem-solving in appointments. “”

• •Clear explanations and thorough exams: owners mention staff “explained everything really well,” including going through medication timing after procedures, and doing a full exam rather than focusing only on the obvious problem.
• •Follow-up after treatment/procedures: one reviewer reports a next-day phone call after dental extractions, plus planned rechecks at 3 and 10 days post-op.
• •In-house investigation for skin/ear issues: an ear infection case mentions swabs examined under a microscope before further treatment was advised.
• •Support with urgent issues and getting appointments arranged quickly: an “urgent problem” was helped with promptly; another owner says an appointment was made quickly so treatment could start ASAP.
• •Cost noted in at least one case: one owner says further treatments for an ear problem were “expensive,” while still feeling it was worth it for their pet’s comfort.