St Austell Vets4Pets Ltd – Vets in Saint Austell
Clinic Overview
- Many reviewers mention a warm, welcoming atmosphere from arrival to departure, with reception staff described as helpful, informative and efficient. - Clear communication stands out strongly: owners say options, findings and aftercare were explained well, and several mention never feeling rushed during appointments. - Reviews cover a good mix of routine and more involved care, including vaccinations, claw trims, urgent appointments, spaying, dental work and inpatient care for a sick dog.
Services
- •Pets seen: the clinic lists dogs, cats and rabbits, and reviews also mention care for a pet rat.
- •Routine and preventive care: annual health checks, vaccinations, microchipping, prescriptions, nurse clinics, weight clinics and health plans. Recent reviews also mention repeat claw-trimming appointments and routine vaccination visits.
- •Diagnostics and monitoring: in-house laboratory testing, blood pressure monitoring, ECG, digital x-ray, dental x-ray and ultrasound. Reviews include an ear infection work-up using swabs examined under a microscope.
- •Dentistry and surgery: dental procedures including extractions, operating theatre facilities, orthopaedics and surgery referrals. Recent examples include a dog dental with multiple tooth extractions, a dog spay, and admission for treatment when a dog was very poorly with a stomach infection.
- •Other services and facilities: acupuncture, animal health certificates, home visits for routine appointments, a hospital ward, isolation unit, and separate cat and dog waiting areas and wards.
- •Out-of-hours care: emergency cover is provided by Beacon Vetcare.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Comments on cost are limited: one owner recently described the prices as amazing, while another described follow-up treatment for an ear problem as expensive but still worthwhile for their dog’s comfort.
People
- •Will (vet): repeatedly praised for clear advice, a personal approach, and calm, compassionate care. Reviews mention annual vaccination visits, support during a dog’s euthanasia, and treatment planning owners felt was fully explained.
- •Rachel: thanked for reassuring updates during a nervous dog’s spay, empathy around emergency appointments, and support when a dog needed to be admitted for a stomach infection.
- •Tamsin (vet): named warmly by owners, including one who said they received especially helpful advice while away on holiday.
- •Leonor (vet): praised for cat care and for investigating an ear problem with swabs and microscope assessment before advising treatment.
- •Terry (vet): mentioned positively for repeat ear infection visits, with kind handling and treatment that appeared to help.
- •Ana: praised for a thorough examination, clear explanations and gentle handling with a puppy.
- •Lorna (nurse): repeatedly highlighted as especially good with cats and kind during a dog’s illness.
- •Sam: thanked for a warm welcome and efficient handling during a cat claw-trimming visit.
- •Reception team: frequently described as friendly, welcoming, helpful on the phone and quick to assist.
Reviews
Google rating: 4.7 stars from 302 reviews. Recent written feedback is very positive overall, with owners repeatedly praising both the clinical team and reception staff.
- •Many reviewers mention a warm, welcoming atmosphere from arrival to departure, with reception staff described as helpful, informative and efficient.
- •Clear communication stands out strongly: owners say options, findings and aftercare were explained well, and several mention never feeling rushed during appointments.
- •Reviews cover a good mix of routine and more involved care, including vaccinations, claw trims, urgent appointments, spaying, dental work and inpatient care for a sick dog.
- •Compassion during difficult moments is a recurring theme, with especially positive comments about support around euthanasia decisions and reassurance for anxious pets and owners.
