Castle Veterinary Group Limited – Vets in Launceston
Clinic Overview
Castle Veterinary Group Limited is an independent practice in Launceston that says it has been providing veterinary care for over 100 years and offers 24-hour veterinary care. Recent feedback remains largely positive, with owners highlighting friendly, knowledgeable staff, quick access to help, and kind handling of anxious pets. A smaller number of reviews raise concerns about communication, treatment recommendations, and how some difficult situations were handled emotionally.
Services
- •24-hour and emergency care: the practice offers round-the-clock veterinary care, with reviews mentioning last-minute urgent help for a cat and emergency support over the Christmas period.
- •Routine consultations and preventative care: recent feedback includes cat vaccinations, injections, and health checks, with one owner praising the calm, helpful approach of the vet and nurse during a nervous visit.
- •Support for nervous or reactive pets: reviewers describe the team as patient with frightened animals, including scared cats in the consulting room and a very nervous dog that needed a muzzle.
- •Farm and smallholding care: reviews mention goat care, including disbudding carried out on-site at a smallholding.
- •Training and behaviour-related services: the clinic is noted as a Veterinary Nurse Training facility. Reviews have also mentioned dog behaviour classes and puppy pre-school, although one owner reported they could not join because their dog was registered with another practice.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner said the practice was not as expensive as some, while others raised concerns around pricing presentation and, in one case, costs linked to a difficult treatment decision.
People
- •Reviews consistently describe the team as polite, friendly, knowledgeable, and caring.
- •One reviewer specifically mentioned a mix of older experienced vets and younger newer vets.
- •A recent reviewer thanked Mark for patiently answering questions during a first visit.
- •Feedback also highlights staff who are calm and patient with anxious pets, though a few reviews mention inconsistency between vets and concerns about communication.
Reviews
Google rating: 4.6/5 from 334 reviews. Recent feedback is mostly positive, with a few recurring criticisms.
- •Owners often praise the practice for being friendly, caring, helpful, and knowledgeable, with some describing it as one of the best vet practices in the area.
- •Access and responsiveness stand out, including urgent emergency care and short-notice help when pets needed to be seen quickly.
- •Reviews also highlight the team’s manner with animals, especially calm handling of nervous cats and supportive care during routine visits.
- •Negative comments are in the minority but include concerns about being pushed toward unnecessary treatment, emotional coldness during difficult visits, and one serious complaint linked to costs and communication around a rescued animal.
