Castle Veterinary Group Limited
#1 Vet in Launceston, Cornwall
Castle Veterinary Group Limited – Vets in Launceston
Clinic Overview
Castle Veterinary Group Limited, located in Launceston, Cornwall, stands out with a commendable 4.7-star rating from 321 reviews, indicating high customer satisfaction. This is supported by its extensive range of services, including a Veterinary Nurse Training facility and emergency veterinary services, which operate 24/7 or during extended hours.
The reviews paint a largely positive picture, with both long-time clients and newcomers expressing satisfaction with the care provided. One reviewer highlighted the clinic's responsiveness and ability to accommodate urgent appointments during the holiday season, praising their 15-year relationship with the practice. Another review emphasized the professionalism and kindness of the staff, expressing trust in the clinic for the care of their animals over an extended period.
However, not all feedback is entirely positive. One reviewer expressed disappointment regarding the clinic's policy on dog behavior classes, which are restricted to dogs registered with the practice. This feedback highlights an area for potential improvement in customer communication and policy transparency.
Despite this, the clinic's overall high rating and the volume of positive testimonials suggest that Castle Veterinary Group is well-regarded for its quality of care and professional staff. The clinic is noted for its ability to handle both routine and emergency situations effectively. While some customers have noted areas for improvement, the predominant sentiment is one of trust and satisfaction with the veterinary services provided.
Special Services
Animals Treated at Castle Veterinary Group Limited
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Castle Veterinary Group Limited
Opening Hours
Hours
Reviews for Castle Veterinary Group Limited
Note: Showing the 5 most recent Google reviews out of 321 we track in total. Recent reviews may not be representative of overall sentiment.
S W
2 weeks ago
Apart from animal charities, it must be one of the hardest jobs in the world watching real animal lovers lose their family or having to give awful news, so hats off to all of you. Ive been here for the cats injections and the horrible times, and going through a horrible time right now, but I know puss is in great hands, the only reason I haven't given a 5 star is because sometimes I find the place a little cold of emotion, but then.. I get that... I guess its hard to say everything will ok sometimes when both parties know it won't be.
A Robertson
10 months ago
On their website they advertise Dog Behaviour Classes, and we were very keen to take our new puppy for the pre-school service, as we just brought her home and wanted to give her the best possible start. I called the practice and after a long conversation was put on hold, for the person to speak to someone about enrolling our dog in those classes. I was absolutely horrified to be told, in a fairly dismissive way, that we would not be able to use that service because our dog is registered with another vets, in town. ***Surely this should not make any difference!*** We would be paying for the classes, and there is NOTHING on their website to say that these classes are only accessible to dogs registered with that practice! I am pretty disgusted, to be honest. This shows much more care about their pockets than caring about the welfare of the dogs and owners who are trying to do their best for their beloved friends. The worst part is that our puppy came from a kennel who uses these vets for their dogs, for microchipping and who recommended them - so our dog has already been their patient!!! I would not recommend them to anyone!
Clare -
a year ago
Emergency call 23rd December and a short notice appointment on Xmas eve. Never had a problem getting an appointment. Been registered with them for over 15 years. Pictured dog is very nervous hence a muzzle. He's nervous everywhere but Castle Vets are really patient with him.
Jane Lutwyche
2 years ago
Amazing vets, all the staff are professional kind and go above and beyond. I can not praise this practice enough it's the only vets I trust to care for my dogs.
Felicity Stockwell
2 years ago
Fantastic practice. Wouldn't go anywhere else now for my goat care. All of my kids disbudded this year proficiently and at my own smallholding which is a tremendous asset. Thank you!
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