Castle Veterinary Group Limited

Castle Veterinary Group Limited is an independent practice in Launceston that says it has been providing veterinary care for over 100 years and offers 24-hour veterinary care. Recent feedback continues to highlight quick access to help, including urgent and short-notice appointments, alongside kind handling of anxious pets. Reviews are largely positive, though a small number mention concerns about treatment recommendations, communication, and how some difficult visits felt emotionally handled.

Services

• •24-hour and emergency care: the practice offers round-the-clock veterinary care, with reviews mentioning last-minute urgent help for a cat and emergency support over the Christmas period.
• •Routine consultations and preventative care: recent reviews mention cat vaccinations, injections, and health checks, with one owner praising the calm, kind approach from the vet and nurse.
• •Support for nervous or reactive pets: reviewers describe the team as patient with frightened animals, including a very nervous dog that needed a muzzle and cats that were initially scared in the consulting room.
• •Farm and smallholding care: reviews mention goat care, including disbudding carried out on-site at a smallholding.
• •Training facility and behaviour-related services: the clinic is noted as a Veterinary Nurse Training facility. Reviews also reference dog behaviour classes / puppy pre-school being advertised, though one owner was unhappy after being told they could not join because their dog was registered with another practice.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one recent reviewer felt the practice was not as expensive as some, while another raised concerns about how clearly advertised pricing categories were presented.

People

No individual clinicians are named in the available feedback, but reviews give a consistent picture of the team

• •Owners describe the staff as polite, friendly, knowledgeable, and caring.
• •One recent reviewer specifically mentioned a mix of older experienced vets and younger newer vets.
• •The team is praised for being patient with anxious pets, including nervous dogs and frightened cats.
• •A small number of reviews mention inconsistency between vets and concerns about being pushed toward treatment the owner did not feel was necessary.

Reviews

Google rating: 4.7/5 from 328 reviews. Recent feedback is mostly positive, with a few recurring criticisms.

• •Many reviews praise the practice for being friendly, caring, and experienced, with several owners saying they trust the team and feel their pets are in good hands.
• •Access and responsiveness stand out: reviewers mention last-minute emergency help, short-notice appointments, and generally being able to get seen when needed.
• •Owners also highlight the team’s manner with animals, especially calm handling of scared cats and patience with nervous dogs.
• •Negative comments are limited but include feeling pushed toward unnecessary treatment, finding the practice a little cold emotionally during difficult moments, and frustration over access to puppy classes for dogs registered elsewhere.