Launceston Vets4Pets Ltd

- Kind, reassuring care is a recurring theme, with reviewers describing the team as welcoming, caring, and genuinely invested in pets' welfare. - Strong feedback on urgent cases: owners mention prompt help for emergency appointments, stabilisation of an injured kitten, and support even when they were away from their usual vet. - Clear communication and follow-up: one owner highlights being kept informed throughout treatment, while another says the clinic called the next day to check on recovery.

Launceston Vets4Pets is a Vets4Pets practice in Launceston, Cornwall. It offers small-animal care including urgent appointments, referral coordination, prescriptions, end-of-life support, and is listed as a veterinary nurse training facility. Recent feedback is largely very positive, especially around kindness, clear communication, and help in stressful situations, with one notable complaint about advice given for orphaned rabbits.

Services

•Urgent and unscheduled care: Reviews describe emergency help for a dog with a severe salivary gland infection, support for a poorly cat whose owner was registered elsewhere, and assistance for visiting clients while on holiday.
•Assessment, treatment and stabilisation: Recent experiences include rapid assessment and treatment planning for an acutely unwell dog, plus stabilising a kitten with a head injury before onward referral.
•Referral coordination: The clinic has been praised for contacting a specialist practice and helping arrange onward care in a serious case.
•Prescriptions and continuity of care: One recent review highlights help with obtaining a prescription originally issued by another Vets4Pets practice.
•End-of-life care: Reviews mention compassionate support during euthanasia appointments, with staff focused on keeping the process calm and gentle for both pets and owners.
•Veterinary nurse training facility: Listed in structured clinic information.
•Advice and triage queries: Reviews suggest the team does help with urgent queries, though one complaint centred on a refusal to recommend interim feeding for orphaned rabbits.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent reviews focus much more on the standard of care and helpfulness than on cost.

People

•Dr. Joanna: Praised for quickly assessing a dog in an emergency, explaining the condition and treatment clearly, and arranging a follow-up call the next day.
•Rosie and Jess: Named warmly in a review about euthanasia care, where they were thanked for helping make a difficult goodbye peaceful and gentle.
•Reception team: Often described as welcoming, compassionate and attentive, although one review was critical of a front-desk interaction about urgent rabbit-feeding advice.

Reviews

Google reviews show 4.7 stars from 177 reviews, indicating a strong overall reputation with a solid number of reviews behind it.

•Kind, reassuring care is a recurring theme, with reviewers describing the team as welcoming, caring, and genuinely invested in pets' welfare.
•Strong feedback on urgent cases: owners mention prompt help for emergency appointments, stabilisation of an injured kitten, and support even when they were away from their usual vet.
•Clear communication and follow-up: one owner highlights being kept informed throughout treatment, while another says the clinic called the next day to check on recovery.
•Compassion around difficult decisions: end-of-life care is mentioned positively more than once, though there is also one clear negative review about advice and tone during a query about feeding orphaned baby rabbits.

Reviews for Launceston Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 177 we track in total. Recent reviews may not be representative of overall sentiment.

SharkyD MisFortune

6 months ago

Mandy Young

10 months ago

Very helpful, as on holiday and needed prescription from Bristol vets4pets, dog is now on the mend, Thank you

Natalie Cooper

1 year ago

Minnie Ellis

Very welcoming, lovely staff and really care for your pets

Sally Dickinson

I am registered with another vet but my cat was poorly and I couldn’t get her to out vet, rang p4v and was so pleased they could help, they went out of their way and were so kind that the hard decision that had to be made was easier, with so much thanks to all from all my family and especially Honey 🌈

Sean Algar

The team at vets for pets in Launceston are absolutely fantastic. They’re the most caring bunch of people who have a genuine love for animals. Our kitten sustained a head injury, I genuinely believed that she wouldn’t make it. The team at vets for pets stabilised her and contacted a specialist in wellington where we transported her to and they cared for her for 4 days. Thankfully, she pulled through, however we were concerned that she wasn’t making as quick as recovery as we’d hoped. We took her back to vets for pets, who have cared for her for the last 3 days. We’re absolutely over the moon that on collecting her, she’s more like herself. The care that she has received at vets for pets has been absolutely incredible, the team have communicated with us every step of the way. It’s clear how much they all genuinely care for the welfare of animals, and understand the stress this puts the owners under. They do a fantastic job of caring for your pets, and for reassuring you and calming you down in stressful situations.

Catarina Ribeiro

On a short holiday in Cornwall i needed to take my dog, Falcao, to Vets4Pets at Launceston for an emergency appointment due to a severe saliva gland infection. From the moment we walked in, we were treated with the biggest care and professionalism. Dr. Joanna, who attended to Falcao, was exceptional. She quickly assessed the situation and provided a clear and thorough explanation of Falcao's condition. Her calm demeanor and expertise instantly put us at ease during such a stressful time. The receptionist staff was compassionate and attentive, ensuring that Falcao was comfortable throughout the examination and treatment process. Dr. Joanna's swift and effective treatment plan made a significant difference in Falcao's recovery. They even call us on next day simple to check up on our dog recovery. I am incredibly grateful for the outstanding care that Dr. Joanna and the team at Vets4Pets at Launceston provided. Their dedication and kindness turned a worrying situation into a manageable one. I highly recommend this clinic to anyone in need of veterinary services. Thank you, Dr. Joanna, for your exceptional care of Falcao. We are forever grateful!

Amber

I went into pets at home and asked for help regarding my orphaned bunnies, their mum passed away the evening before and I had rabbit milk on order but the soonest delivery I could get was the day after, meaning the babies NEEDED feeding. The kind man in pets at home found me kitten milk replacer, googled it for me and said it was fine. I wanted to check with the vet so walked over to Vets for Pets and the receptionist went out the back and asked, she came back and said the vet said no absolutely do not give them that, I need to order special rabbit milk online (nowhere seems to sell it except Amazon), explained I had but it would be here tomorrow, could they not offer advice in the meantime and she said no that's all they said, so I said shall I just let them die then and she just said sorry! And sniggered to the next customer as I walked away, someone in the queue came to me after and said how disgusting the advice was. Phoned Castle Vets and the lovely receptionist went and spoke with her colleague who has raised buns herself said cat milk replacer was absolutely fine, twice a day and she didn't know what Vets for Pets was on about! Glad I moved my animals elsewhere. Really disgusted that they were happy to let 12 day old bunnies die rather than offer any sort of suggestion, since found out goats milk is also OK. AVOID, clearly don't care for animals.

Vanessa Westwell

2 years ago

Exceptionally kind and caring service. I had to make the heartbreaking decision to have my beautiful dog, Molly, euthanized. Rosie, Jess and the team were wonderful. They did everything in their power to make Molly's passing as calm, peaceful and gentle as possible. She was surrounded by love. Thank you.