Castle Veterinary Group Ltd

Castle Veterinary Group Ltd describes itself as an independent practice providing 24-hour veterinary care, and notes it has been operating for over 100 years. The website indicates it covers both pet and farm work (“Pets” and “Farm”), which matches reviews referencing dogs, a kitten with multiple appointments, and a livestock client requesting a farm plan.

In recent reviews, owners most often mention being fitted in at short notice and finding staff informative during repeat visits. There is also a clear negative outlier from a livestock client who says they paid for a farm plan that was not provided and that communication around ending the client relationship was refused.

Services

•24-hour veterinary care (as stated on the website).
•Pet animal care (website indicates a “Pets” service area; reviews mention dogs and a kitten receiving appointments).
•Farm/livestock veterinary work (website indicates a “Farm” service area; one review discusses livestock treatment and a requested “farm plan”).
•Consultations and prescribed medications are referenced in reviews (one owner mentions a consultation plus meds during a short-notice visit).

Reviews

4.7 stars from 14 reviews. - Short-notice appointments: one owner says they were “fitted…in with very short notice” when they needed help.

•Communication during visits: multiple owners describe staff as “informative” and “knowledgeable,” including during repeated appointments.
•Switching from another practice: several reviews mention changing to Castle Vets after poor prior experiences elsewhere and feeling happier with the care.
•Farm-client dispute and communication breakdown: one reviewer alleges they paid for a farm plan that was not provided, and says the practice refused to explain why they were no longer considered a client.

Reviews for Castle Veterinary Group Ltd

Note: Showing the 5 most recent Google reviews out of 14 we track in total. Recent reviews may not be representative of overall sentiment.

Julandi

a month ago

Steven Foxwell

3 months ago

Penny Andrews

2 months ago

Fantastic veterinary practice. We switched our dogs over to Castle Vets after several poor experiences with our previous vet and couldn't be happier. Kind, caring, animal-loving staff who are very knowledgeable.

5 months ago

Ian Foster

We needed their services whilst on holiday. They were great and fitted us in with very short notice. The cost for the consultation and meds was reasonable

Lauren Elliott

8 months ago

Della Gillespie

6 months ago

My poor kitten has had numerous appointments at Liskeard and Launceston. Can't fault the staff. Very friendly and informative.

C Milton

Literally leaving my livestock without treatment! . Vets saw animals 1st time and treated them. I moved farm and vets came out again. No problem was going to write me farm plan. Asked for money which I paid then they said you're no longer a client here and refused to give farm plan that I paid for, No explanation whatsoever. I'm dislyxic so was taking notes they seemed friendly, nothing happened so was a shock when I was told this!. Knowing animals have infection you think ' animal professionals' would hand out medication and communicate what has happened and work towards a resolution not just leave someone without a vet and completely in the dark!! Everything seemed good and positive when the vets left, I'm totally bamboozled and saddened. Literally nothing happened so can't understand why...the vets seemed nice. When I asked why the response was we don't have to give a reason, I'm terminating the call.

Caroline Ridsdale

I recently changed to Castle Vets for the care of my dogs, after having used the same vets for 26 years, and I have to say that it was definitely the right move. Every member of staff I have encountered has been absolutely lovely, and the veterinary care has been top-notch. Highly recommended.