Castle Veterinary Group Ltd – Vets in Liskeard
Clinic Overview
Castle Veterinary Group Ltd, located in Liskeard, Cornwall, is highly regarded for its veterinary services, as reflected in the overall Google Maps rating of 4.7 stars from 13 reviews. This suggests a strong level of customer satisfaction, though the relatively small number of reviews should be considered when assessing reliability.
Customer feedback highlights the clinic's knowledgeable and caring staff. Penny Andrews and Caroline Ridsdale both commend the practice for its compassionate and professional care, citing positive experiences after switching from previous providers. Ian Foster similarly praises the clinic for accommodating his needs on short notice while on holiday, noting the reasonable cost of services.
However, not all feedback is positive. C Milton's review stands out as a significant dissent, detailing a distressing experience involving a lack of communication and service for livestock, despite initial assurances and payment. This review underscores the importance of clear communication and follow-through, especially in cases involving urgent animal care.
Despite this outlier, the majority of reviews are overwhelmingly positive, suggesting that most clients experience high-quality care and service. The clinic's transparent pricing, as mentioned by Ian Foster, adds to its appeal.
Overall, Castle Veterinary Group Ltd appears to be a reputable choice for veterinary care in Liskeard, with a strong emphasis on customer service and animal welfare. The few negative experiences, while serious, do not significantly undermine the generally positive reputation built by the majority of satisfied clients.
Animals Treated at Castle Veterinary Group Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Castle Veterinary Group Ltd
Opening Hours
Hours
Reviews for Castle Veterinary Group Ltd
Note: Showing the 5 most recent Google reviews out of 13 we track in total. Recent reviews may not be representative of overall sentiment.
Penny Andrews
2 months ago
Fantastic veterinary practice. We switched our dogs over to Castle Vets after several poor experiences with our previous vet and couldn't be happier. Kind, caring, animal-loving staff who are very knowledgeable.
Ian Foster
3 months ago
We needed their services whilst on holiday. They were great and fitted us in with very short notice. The cost for the consultation and meds was reasonable
Della Gillespie
6 months ago
My poor kitten has had numerous appointments at Liskeard and Launceston. Can't fault the staff. Very friendly and informative.
C Milton
6 months ago
Literally leaving my livestock without treatment! . Vets saw animals 1st time and treated them. I moved farm and vets came out again. No problem was going to write me farm plan. Asked for money which I paid then they said you're no longer a client here and refused to give farm plan that I paid for, No explanation whatsoever. I'm dislyxic so was taking notes they seemed friendly, nothing happened so was a shock when I was told this!. Knowing animals have infection you think ' animal professionals' would hand out medication and communicate what has happened and work towards a resolution not just leave someone without a vet and completely in the dark!! Everything seemed good and positive when the vets left, I'm totally bamboozled and saddened. Literally nothing happened so can't understand why...the vets seemed nice. When I asked why the response was we don't have to give a reason, I'm terminating the call.
Caroline Ridsdale
6 months ago
I recently changed to Castle Vets for the care of my dogs, after having used the same vets for 26 years, and I have to say that it was definitely the right move. Every member of staff I have encountered has been absolutely lovely, and the veterinary care has been top-notch. Highly recommended.
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