Luxstowe Vets Ltd

Luxstowe Vets Ltd is a multi-branch veterinary practice that states it runs its own 24/7 emergency service from its main branch (per the clinic website summary). Recent reviews most often describe on-time appointments, clear explanations, and vets who work to settle nervous animals (including a rescue greyhound and a dog that “trembles fearfully”). A smaller number of reviews raise concerns about knowledge/clinical advice and follow-up (one owner alleges incorrect advice and a dispute about paying for a further appointment), and another mentions that visits can occasionally feel rushed and that there seems to be high turnover of vets.

Concrete specifics mentioned

• •24/7 emergency care is advertised as provided directly by the practice (from the main branch).
• •Vaccination visits are described, with one owner noting their dogs “weren’t even aware they were having jabs.”
• •Oral health advice was given during an annual check and vaccination appointment (ideas to improve oral health).
• •A vet named Felix helped treat a budgie, with the owner noting he was not an avian specialist but still provided support.

Services

• •24/7 emergency service (practice-run, as stated on the clinic website summary).
• •Routine consultations and preventative care, including
• •Annual checks and vaccinations (multiple reviews reference “jabs” and annual vaccination visits).
• •Reminder system for appointments (mentioned in a review).
• •Oral health guidance during routine visits (ideas suggested to improve oral health, per a review).
• •Care for a range of pets is implied in reviews (dogs and a budgie are specifically mentioned). One review explicitly notes the vet seen was not an avian specialist when treating the budgie.

People

• •Felix (vet): Mentioned for helping with a budgie; the owner specifically notes he was not an avian specialist but was “wonderful,” and the bird was reported to be recovering.
• •Individual vets are repeatedly described as
• •Taking time to put pets at ease and handle nervous/rescue dogs calmly.
• •Explaining findings clearly during the consult.
• •Reception team: mentioned as welcoming and friendly, with one review calling out a “caring reception team.”
• •One reviewer comments there seems to be a high turnover of vets, and another mentions appointments can sometimes feel rushed.

Reviews

Google rating: 4.7 stars from 332 reviews.

• •Calm handling of anxious pets: owners describe vets helping nervous dogs relax, including a rescue greyhound and a dog that shakes with fear at the clinic.
• •Clear communication and thoroughness (often): reviewers mention being seen on time, exams that felt thorough, and explanations that were easy to follow.
• •Routine care experiences: vaccinations (“jabs”) and annual check-ups are frequently referenced; one review notes oral health advice given at an annual visit.
• •Warm front-desk interactions and long-term continuity: several owners mention staying with the practice for decades and describe the reception team as welcoming.
• •Conflicting experiences on clinical confidence and service recovery: one review alleges incorrect advice and dissatisfaction with being asked to pay for another appointment to correct it; another notes visits can occasionally feel rushed and points to perceived vet turnover.