Penmellyn Veterinary Group Ltd

- Recent feedback is very positive about the team’s kind, welcoming and professional manner, with owners describing staff as caring, considerate, polite and reassuring. - Emergency responsiveness stands out strongly, especially for holiday visitors, with several accounts of dogs being seen quickly and treated promptly when they became suddenly unwell. - Owners report strong experiences around surgery and aftercare, including pre-op assessment, regular phone updates, smooth discharge, and good recovery after orthopaedic procedures.

Services

•Emergency and out-of-hours care: Urgent appointments are a clear strength, with recent examples including late-night help for a sick dog, a puppy seen within two hours after becoming unwell on holiday, and another holiday case seen in under 30 minutes.
•Orthopaedic surgery and follow-up care: Reviews continue to mention TPLO surgery and other knee or leg repairs, with follow-up including a 6-week post-op check and positive reports on restored mobility.
•Treatment of traumatic injuries: Recent examples include a greyhound with a broken leg and a cat seriously injured in a road traffic accident who went to surgery within 24 hours.
•Inpatient and nursing support during recovery: Owners describe 24-hour post-op care, regular phone updates during treatment, and warm support from the nursing team during recovery.
•Referral onwards when needed: Cases appear to be assessed carefully and referred to specialist services where appropriate, including one case sent to the Langford referral unit in Bristol.
•Compassionate end-of-life support: One recent review also praises the team’s calm, kind handling of a guinea pig euthanasia appointment.

Pricing

No published pricing information is currently available for this clinic.

People

•Lyndsey: Named in a recent emergency appointment, where an owner praised her open, honest approach and clear presentation of options.
•Christian: Mentioned by name for surgical care, including a TPLO case with good recovery and restored mobility.
•Nursing team: Repeatedly praised for kind, hands-on recovery support, including post-op care that left one dog excited to return for a follow-up visit.

Reviews

Google rating: 4.7 stars from 744 reviews.

•Recent feedback is very positive about the team’s kind, welcoming and professional manner, with owners describing staff as caring, considerate, polite and reassuring.
•Emergency responsiveness stands out strongly, especially for holiday visitors, with several accounts of dogs being seen quickly and treated promptly when they became suddenly unwell.
•Owners report strong experiences around surgery and aftercare, including pre-op assessment, regular phone updates, smooth discharge, and good recovery after orthopaedic procedures.
•Reviews also highlight clear communication and a non-pushy approach, including vets who explain options plainly and take time with worried owners.

Reviews for Penmellyn Veterinary Group Ltd - Equine Department

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Reviews from pet owners who enquired with Penmellyn Veterinary Group Ltd - Equine Department through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 744 we track in total. Recent reviews may not be representative of overall sentiment.

Wendy Rogerson

1 week ago

Emergency late night dash they were fantastic with our dog whilst he was poorly on holiday. Follow up appointment next day our vet was brilliant so open and honest the staff are brilliant. Hes now on the mend thankfully.

Graham Wilson

2 weeks ago

Had an emergency appointment whilst here on holiday due to our 12 week old Border Collie puppy catching a bug which caused him to stop eating and drinking with very squidgy stools. We phoned the vets for an appointment and were seen within 2 hours! Amazing service. Examined thoroughly by the Vet and prescribed medication which proved to work extremely quickly. Thank you.

Marie Haviland

Thank you, we were on holiday and our dog Rosie was poorly, we phoned and in less than 30 minutes we saw Lyndsey who was brilliant. She gave us 2 options, nothing pushy at all, she used some AI note taking so she could focus on us and in less than an hour Rosie was perking up. Thank you so much, the facilities there if needed were fantastic and the practice and team were a credit to IVC!

Paul Bunney

Unfortunately our guinea pig became unwell and needed to be put to sleep. From the moment we called and spoke to the receptionist, to the vet consultation the staff were kind, compassionate and reassuring. I can't thank you enough for your care and treatment.

Jayne Harris

Vanessa Mitchell

6 months ago

Welcoming and considerate,

Malcolm Roberts

Russell Harris

7 months ago

Richard Hobbs

Oh these lovely people are absolutely fantastic. From the moment i made the initial enquiry, to booking, to pre-op assessment, to taking in my most treasured baby and her being looked after, operated on and discharged, every single person was exceptionally kind and had my furry berks best interests clearly at heart. With phone calls at every stage to keep us informed, these were brilliant at soothing my worry and shattered nerves. I cannot praise these lovely people highly enough. If you are numerically biased, its 10/10 or 100% perfect. I have decided that if i ever need another operation myself, im going to start barking and book in here. Thank you, each and every one of you.

Gareth David Edwards

Polite, efficient, informative and actually care.

Penmellyn Veterinary Group Ltd - Equine Department