Rosemullion Veterinary Practice - Helston | Vets in Helston, Cornwall

Rosemullion Veterinary Practice is linked (via its website content) to a larger “veterinary hospital” setup, with access to advanced imaging (CT, x‑ray and ultrasound), a wide surgical/medical service list, and 24‑hour emergency cover provided through MiNightVet (on-site dedicated emergency service, as described). The website also states RCVS Practice Standards Scheme awards (all 7, each rated “Outstanding”) plus Cat Friendly Clinic Gold and Rabbit Friendly Clinic Gold.

In recent reviews, owners describe being helped at short notice (including for a dog needing care urgently) and long-term support through end-of-life care for cats. However, a few reviews raise serious concerns about admin/insurance handling (a prolonged billing/insurance process and repeated “must pay” reminders) and about clinical experiences (one reviewer felt pressured around a euthanasia decision; another describes a nail clip that caused significant bleeding and a later dispute over how a lump was described to insurers).

Services

From the website summary, the practice/hospital describes services including

•Routine care: consultations, vaccinations, microchipping, parasite control, six‑month health checks
•Nurse consultations and blood pressure checks
•Dentistry
•Diagnostics (including advanced imaging): CT, x‑ray, ultrasound
•Surgery: neutering, soft tissue surgery; orthopaedic surgery; keyhole surgery (listed as a referral service)
•Cardiology and internal medicine (listed as referral services)
•Ophthalmology (listed as a referral service)
•Physiotherapy
•Grooming-related: grooming and nail clipping; anal sac expression
•Pet travel documentation
•Puppy parties
•Home visits
•Exotics medicine (website mentions exotics and referrals)

Emergency care (as stated on the website)

•24-hour emergency care, with MiNightVet providing on-site dedicated emergency services

People

No individual clinicians are named in the information provided. Reviews do, however, describe interactions with

•Reception staff, vets and nurses: one owner specifically mentions being helped “at short notice,” and another notes long-term support, including staff support “when the final day came” for a cat.
•Admin team: one review describes a prolonged insurance/billing issue attributed to an admin error (incorrect bill), followed by repeated payment-chasing emails and escalation despite the reviewer saying they would pay by month-end.

Reviews

4.6 stars from 188 reviews. “”

•Helpfulness when owners need care quickly: one review describes the team doing “could not have done more” when the owner needed an appointment at short notice.
•Long-term continuity and end-of-life support: one owner reports nearly 18 years of care for two cats and describes strong support from the whole team during euthanasia/end-of-life.
•Admin/insurance frustrations: one reviewer describes ~6 months of calls/emails to resolve an insurance issue (said to be caused by an incorrect bill), followed by multiple “must pay” reminders and a service-termination notice; they also report a debt-collector threat after the bill was paid.
•Clinical-care disputes in a minority of reviews: one reviewer says a nail clipping caused heavy bleeding and lasting fear of claw handling, and disputes how the practice described a lump to insurers; another reviewer describes feeling pressured into a euthanasia decision.

Reviews for Rosemullion Veterinary Practice - Helston

Note: Showing the 5 most recent Google reviews out of 188 we track in total. Recent reviews may not be representative of overall sentiment.

Rachel Lee

in the last week

Angelo Scarpa

a month ago

5 years go i fellt presurace to fast to take decciscion to put down my lovely 5 years old boy cat, my life after this is vever be the same again is some thing give my remourse fir the rest my life , now i got stray cat at my garden i need serios vett attencion ,RSPCA refiuse to help me Nd im scare if i take to 5hem as animal hospital and is them juty care to help this animals maeby is risck to that poor litle fella goin to be put douwn unnesesarely , ghis fella got infescions in is face and under the cin , im concerne watt maeby happen to this fella and i csn forte to psy the bill ,i fo not watt i can do .

Tom Nightingale

4 months ago

andrea vickers

Could not have done more to help us when we needed them at short notice for our dog while on holiday. Reception staff lovely and vet and nurses. V appreciative .

Zoe May

3 months ago

It's a shame I can't give a no star. We left rosemullion after they treated a family members dog so bad. We luckily only ever went for the check ups from our dog being a puppy and being on one of their plans. The first time they ever cut our dogs claws they made her bleed so bad on the first clip, our dog won't let us near her claws now. My dog had a skin tag from about a year old. We asked the vets what it was and they said nothing to worry about, just a skin tag. Well 7 years later we finally get it removed with another vet - when we unfortunately have to do an insurance claim because our poor dog now is having seizures, rosemullion lie to the insurers and say that she has a malicious lump on her side? If it was so bad why did you not offer to remove it 7 years ago when we asked. You claim you love and care for animals but we have not seen any of that in the 7 years we were with you. You didn't even ask why we were leaving. Rudely rang up and asked if we give permission to pass on our details and hung up the phone.

5 months ago

Eryn Murray

I would give a zero star rating if I could do. After a stressful 6 months of going backwards and forwards in around 30 calls and many emails between the insurance and the practice, the issue lied in an admin error from the vets and them not sending over the correct bill. (Why this took them 6 months to figure out I don’t know, but I was pulling my hair out at the process). Once this had finally settled the outstanding amount after insurance payout was left, which we didn’t know the final amount until this step, and the vets then sent a threatening must pay as the first reminder, to which I replied that I would pay by the end of the month (it was the middle of the month, and had been a heavy one for payments), this was acknowledged, then another threatening email within a week of this, to which I called the practice to clarify I had said I will pay by months end and that was acknowledged, to then recieve yet another threatening must pay within a couple of days of this, so three threatening letters within 2 weeks, to which I emailed expressing how frustrating the process has been and what I had previously clarified, this was not acknowledged or replied to. Then on the 26th of the month an email clearly written by AI of notice of termination of services due to not paying the bill. The process has been extremely stressful and not professional in any manner. As I agreed the final amount was paid by the end of the month, but still no reply to any of my emails. Absolutely shameful practice and really dims the light on the hard work of the vets themselves. Now facing a debt collector for a bill that has now been paid in full, with no emails been replied to, and feeling very bullied by the practice when I had said 3 times I would be paying by the end of the month (which I did). Absolutely appalling customer service and treatment from the admin team.

Mark Barber

6 months ago

Provided faultless support for our two cats for nearly 18 years. When the final day came, the entire staff supported us like family. I could not have asked for a more personal, kind and thoughtful service. Really happy to be welcoming our next pets to the same level of care from such wonderful people.

Trevor Camp

10 months ago

Always very helpful and friendly Vets and Staff very informative and good advice and most important Very Caring for your Pets

Rosemullion Veterinary Practice - Helston