Rosemullion Veterinary Practice - Helston | Vets in Helston, Cornwall

Rosemullion Veterinary Practice - Helston is part of CVS and is linked to a wider veterinary hospital setup, with access to advanced imaging including CT, x-ray and ultrasound, a broad medical and surgical service range, and 24-hour emergency cover through MiNightVet. The practice website also highlights RCVS Practice Standards Scheme awards across all seven areas, each rated Outstanding, along with Cat Friendly Clinic Gold and Rabbit Friendly Clinic Gold. Recent feedback is largely warm about kindness, short-notice help and long-term support, though some reviews raise concerns about admin and insurance handling.

Services

•Routine and preventive care: consultations, vaccinations, microchipping, parasite control, six-month health checks, nurse consultations and blood pressure checks.
•Diagnostics and treatment: dentistry, x-ray, ultrasound and CT imaging, plus blood testing. Recent reviews include urgent assessment of a visiting dog with suspected snake bite, with bloods taken to check organ function.
•Surgery and referral-led services: neutering, soft tissue surgery, orthopaedic surgery, and keyhole surgery. The wider service list also includes cardiology, internal medicine and ophthalmology as referral services.
•Rehabilitation and additional pet care: physiotherapy, grooming and nail clipping, anal sac expression, pet travel documentation, puppy parties, home visits, and exotics medicine.
•Emergency care: 24-hour emergency provision is available through MiNightVet, described as an on-site dedicated emergency service.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent reviews focus more on billing and insurance communication than on whether fees feel cheap or expensive.

People

James is specifically thanked in a recent review for his care of a dog with suspected snake bite and for handling the appointment calmly and thoroughly. Reviews also mention friendly reception staff, vets and nurses, with praise for short-notice help and for the support shown by the wider team during end-of-life care. A few reviews separately criticise the admin team’s handling of insurance and payment communication.

Reviews

Rosemullion Veterinary Practice - Helston has 4.6 stars from 190 Google reviews.

•Several recent reviewers describe the team as friendly, caring and helpful, including owners who needed an appointment at short notice while on holiday.
•One reviewer gives particular thanks to James after a dog was seen for a suspected snake bite, praising both his handling of the dog and the follow-up blood tests.
•Longer-term continuity also comes through strongly, with one owner saying the practice supported their two cats for nearly 18 years and was especially kind when the final day came.
•A smaller number of reviews raise serious concerns, mainly around insurance and billing administration, repeated payment-chasing messages, and some disputed clinical experiences including a nail clip injury and feeling pressured around a euthanasia decision.

Reviews for Rosemullion Veterinary Practice - Helston

Note: Showing the 10 most recent Google reviews out of 190 we track in total. Recent reviews may not be representative of overall sentiment.

Russell Harris

2 months ago

Lynn Warren

3 months ago

While on holiday in Mullion our dog got bitten by a snake. We didn't realise at first as she didn't make a fuss or even yelp when it happened. We noticed her leg was bleeding when we got home so cleaned it and thought no more about it until the next morning when you could clearly see two puncture marks. We phoned Rosemullion who told us to bring her in. The receptionist gave us directions how to find them and they were spot on. Full marks for that. On arrival all staff were friendly and kind and although our dog hates the vets she stayed quite calm and quiet. We were called in to see James and I really cannot praise him enough. He even managed to take her temperature something other vets have not been able to do. Luckily despite having more than one bite and it being too late for the anti venom she is o.k. James took bloods to check her organs were o.k. and she is now recovering. We found the practice to be the best vetinary practice we have been too and can't thank them enough. Special thanks to James.

Rachel Lee

4 months ago

Angelo Scarpa

5 months ago

5 years go i fellt presurace to fast to take decciscion to put down my lovely 5 years old boy cat, my life after this is vever be the same again is some thing give my remourse fir the rest my life , now i got stray cat at my garden i need serios vett attencion ,RSPCA refiuse to help me Nd im scare if i take to 5hem as animal hospital and is them juty care to help this animals maeby is risck to that poor litle fella goin to be put douwn unnesesarely , ghis fella got infescions in is face and under the cin , im concerne watt maeby happen to this fella and i csn forte to psy the bill ,i fo not watt i can do .

Tom Nightingale

8 months ago

andrea vickers

Could not have done more to help us when we needed them at short notice for our dog while on holiday. Reception staff lovely and vet and nurses. V appreciative .

Zoe May

9 months ago

It's a shame I can't give a no star. We left rosemullion after they treated a family members dog so bad. We luckily only ever went for the check ups from our dog being a puppy and being on one of their plans. The first time they ever cut our dogs claws they made her bleed so bad on the first clip, our dog won't let us near her claws now. My dog had a skin tag from about a year old. We asked the vets what it was and they said nothing to worry about, just a skin tag. Well 7 years later we finally get it removed with another vet - when we unfortunately have to do an insurance claim because our poor dog now is having seizures, rosemullion lie to the insurers and say that she has a malicious lump on her side? If it was so bad why did you not offer to remove it 7 years ago when we asked. You claim you love and care for animals but we have not seen any of that in the 7 years we were with you. You didn't even ask why we were leaving. Rudely rang up and asked if we give permission to pass on our details and hung up the phone.

Eryn Murray

10 months ago

I would give a zero star rating if I could do. After a stressful 6 months of going backwards and forwards in around 30 calls and many emails between the insurance and the practice, the issue lied in an admin error from the vets and them not sending over the correct bill. (Why this took them 6 months to figure out I don’t know, but I was pulling my hair out at the process). Once this had finally settled the outstanding amount after insurance payout was left, which we didn’t know the final amount until this step, and the vets then sent a threatening must pay as the first reminder, to which I replied that I would pay by the end of the month (it was the middle of the month, and had been a heavy one for payments), this was acknowledged, then another threatening email within a week of this, to which I called the practice to clarify I had said I will pay by months end and that was acknowledged, to then recieve yet another threatening must pay within a couple of days of this, so three threatening letters within 2 weeks, to which I emailed expressing how frustrating the process has been and what I had previously clarified, this was not acknowledged or replied to. Then on the 26th of the month an email clearly written by AI of notice of termination of services due to not paying the bill. The process has been extremely stressful and not professional in any manner. As I agreed the final amount was paid by the end of the month, but still no reply to any of my emails. Absolutely shameful practice and really dims the light on the hard work of the vets themselves. Now facing a debt collector for a bill that has now been paid in full, with no emails been replied to, and feeling very bullied by the practice when I had said 3 times I would be paying by the end of the month (which I did). Absolutely appalling customer service and treatment from the admin team.

Rosemullion Veterinary Practice - Helston