Rosevean Veterinary Practice

- Fast access for urgent problems: examples include an emergency appointment within two hours and a same-day slot for a tail injury. - Hospitalisation with frequent updates: owners mention pets staying one to three days/nights and receiving regular phone calls about progress. - Communication quality is inconsistent: one reviewer describes being kept well-informed during serious illness; another reports a wild bird was euthanised without the requested prior call and that no clear notes/explanation were available afterward.

Services

•24/7 emergency care (stated on the practice website; also reflected in reviews describing emergency/night-shift care).
•In-patient/hospital care: pets kept overnight for multiple nights; “on site hospital” is mentioned in reviews.
•Urgent same-day appointments: owners describe being seen quickly for an injury and an emergency case.
•Ongoing medication dispensing: Metacam is specifically referenced in a review.
•Care for multiple animal types: small animals, equine, and farm animals (website).
•Veterinary Nurse Training facility (structured clinic data).
•Wildlife/wild bird handling: one review describes the practice advising that wild birds are “usually euthanised,” and discussing assessment by a “wild bird specialist” (this is not described on the website summary, but is reported by a reviewer).

Pricing

•Metacam (as quoted by a reviewer): £21 for 10ml; £31 for 32ml. The same review alleges the practice refused to sell the larger size for an ongoing prescription.

People

•Rosie Watkins (emergency night shift, per a review): credited with managing an elderly diabetic dog in crisis over a multi-day admission. The owner highlights clear, “honest” discussions about likely outcomes and costs, and that she took calls for updates during a busy shift.

Reviews

Google rating: 4.6 stars from 277 reviews. - Fast access for urgent problems: examples include an emergency appointment within two hours and a same-day slot for a tail injury.

•Hospitalisation with frequent updates: owners mention pets staying one to three days/nights and receiving regular phone calls about progress.
•Communication quality is inconsistent: one reviewer describes being kept well-informed during serious illness; another reports a wild bird was euthanised without the requested prior call and that no clear notes/explanation were available afterward.
•Costs/medication policy concerns appear in a minority of reviews: one long-term client alleges refusal to supply a larger bottle size of an ongoing medication and frames it as a money-driven decision.

Reviews for Rosevean Veterinary Practice

Note: Showing the 5 most recent Google reviews out of 277 we track in total. Recent reviews may not be representative of overall sentiment.

Romy Carr

3 weeks ago

I am writing this review on behalf of a close friend who had an injured wild pheasant that had been attacked by a dog. He initially contacted the practice and was told that wild birds are usually euthanised, which is why he did not bring it in straight away. When the bird failed to improve, he called again and was advised by a different member of staff to bring it in, as a wild bird specialist could assess whether it was viable to treat. On that basis, he brought the bird to the practice and was told it would be kept overnight. He specifically asked to be contacted before any decision was made to euthanise the bird. When he called the next day to check on its condition, he was told the bird had already been put down. No explanation was given, and he was told there were no notes explaining why the decision had been made. When he attended the practice in person, he was still unable to obtain any further information. The most distressing aspect was not the outcome itself but the lack of communication and the fact that the advice given initially was not followed, nor was the request to be contacted before euthanasia respected.

Amalie Gjelsvik

a month ago

Got an emergency appt for my dog within two hours of calling. My dog had to stay for two nights and they took good care of him and called me regularly with updates. I felt he was in very good hands.

Pam

2 months ago

Bella Was treated well & on time

Ian Gray

3 months ago

Refused to sell larger metacam £21 for 10ml £31 for 32ml Ongoing medication for dog that has been on this for months, just their way of getting more £ out of people, very disappointing, have been with them over 30 years 😟 09/10/25 I’ve added here as you cannot respond to their feedback, the standard message that they leave if someone reviews with a low score I won’t be emailing in as they had the opportunity to deal with my complaint prior to payment at the reception which fell on deaf ears. My original review stands Dissatisfied.😒

Som

4 months ago

AWFUL VETS priorities money over care for animals

Karrie-anne Mcginn

Always super helpful, kind and friendly. Nothing is never to much trouble :)

Hi

We are on holiday and my dog hurt its tail. I rang Rosevean vets up at 8am and got an appointment at 8.45am on the same day. The receptionist was really lovely and so helpful. We saw a lovely vet who did a thorough check on Toffee. I can’t recommend this vet’s enough and they gave us piece of mind to continue with our holiday. Thank you so much 🤗

karen stone

Very welcoming and professional. We have had continued excellent care , keeping us informed and updated when both of our dogs were seriously ill on different occasions. Highly recommend this practice. All staff are so friendly and helpful.

Trudie Pearce

My dog is very happy to see the vets at rosevean ,even after being very ill and staying at their on site hospital. I recommend their caring and helpful staff

Buttz TV

a year ago

Once in a while you come across someone who truly excels at their job on all fronts. This person is Rosie Watkins who happened to be on the emergency night shift on the date we had a crisis with our elderly diabetic dog. We cannot fault her and will forever be indebted to her for literally saving the life of our Border Terrier, Dave. Rosie was just perfect, very knowledgeable, very thorough, hard working (indeed over the 3 days our dog was admitted, she seemed to be present day & night!) but at the same time compassionate and kind without being over sentimental which suited us. An honest approach to what could be expected in terms of success of possible treatment & costs associated with it. No false promises & no surprises. We phoned several times for updates and despite being very busy, she always took our calls and gave us honest updates on Dave's progress. I have to mention that Dave was in such a terrible state initially that we also discussed euthanasia, it seemed there was next to no hope when he was first admitted... but 3 days later, Dave has returned home with us which is a miracle!!! This was only made possible thanks to Rosie's professionalism and the amazing team of nurses who cared for Dave at all hours of the day and night. We felt they all truly cared for Dave's wellbeing as well as ours. What can we say, Rosie you truly are an exceptional Lady and Rosevean are very lucky to have you there flying the flag. If they haven't already, they should give you a massive pay rise. ;-) Thank you from the bottom of our hearts and thank you for studying all these years to save the lives of our beloved pets.