
Camborne Vets4Pets Ltd, located in Redruth, Cornwall, is a veterinary clinic that also serves as a Veterinary Nurse Training facility. The clinic is situated inside the Pets at Home Retail Park, providing a convenient location for pet owners in the area. It boasts an impressive rating of 4.5 stars based on 146 Google reviews, indicating a high level of customer satisfaction overall.
The reviews present a mixed but generally positive picture. A significant number of reviewers praise the clinic for its compassionate and professional staff. For instance, Suzanne Charman commends the staff for their flexibility and sensitivity during a difficult time. Similarly, Sandie Ralph highlights the understanding and care provided when saying goodbye to a pet. Loraine Jackson had a positive first experience and appreciated the welcoming atmosphere and excellent consultation for her nervous husky.
However, there are also concerns raised by some customers. Bridgette's review stands out with a deeply negative experience, describing a lack of empathy following her dog's procedure. This review suggests that while many clients have positive interactions, there are instances where communication and empathy could be improved.
Overall, Camborne Vets4Pets Ltd is well-regarded, with a strong foundation in customer service and care, yet it may benefit from addressing the occasional negative feedback to ensure consistently high standards. Transparent pricing is not specifically highlighted in the available information, so potential clients may wish to inquire directly for detailed service costs.
Animal type information not yet available for this clinic.
Note: Showing the 5 most recent Google reviews out of 146 we track in total. Recent reviews may not be representative of overall sentiment.
6 months ago
I spoke to a receptionist, called Lisa, to register my 2 cats and she was so lovely! Very kind and helpful too. She went through all the necessary details with me, which I loved as my previous previous vets (my second previous vets) were not all that good. So it reassures me that these ones are doing their jobs correctly! I will be able to put 5 stars when I go in for my cats first visits and I like what I see.
8 months ago
My little dog died shortly after a procedure at this practice, she was then disregarded and dismissed as if she never existed. They showed no empathy or acknowledgement for her death. I received my request for information four months later, only after I’d contacted Customer Support. The report was eye opening and upsetting, still lacking any concern or compassion for my pet. She was registered here for nearly nine years yet she was treated like nothing, just another number on their system. I have unfortunately experienced a different side to this practice since her death. I would advise anyone offered a BAL procedure here to seriously consider if it is really necessary. Don’t be too quick to trust people.
2 years ago
First visit today, went very well.. welcoming reception and very accommodating. Excellent consultation, explained everything, and my very nervous husky relaxed ! Went shopping in the store, and he selected a treat of his choice lol. Very useful socialising space.
2 years ago
Great care, understanding and time given to us by all staff when we had to say a final goodbye to our Cassie
5 years ago
Lovely staff and compassionate. Flexible with the bookings and the staff really were great when my dog was put down. They allowed us to enter discreetly and leave without having to walk through the store. They also allowed us to only go into the room where it hadn't happened so that future visits weren't traumatic
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