Cornwall Animal Hospital

Cornwall Animal Hospital describes itself as a charity-based veterinary clinic aimed at helping pet owners who can’t afford private fees in full, with support also offered at the clinic’s discretion for people on low incomes. It is Vetsure-accredited and is set up with in-house facilities including operating theatres, a laboratory, recovery room, hydrotherapy pool, therapy rooms, and a separate cat waiting/consulting room. Reviews are mixed but include specific accounts of vets taking a “clear-headed” approach to complex problems (one owner mentions brucella canis advice elsewhere that they felt was inappropriate), alongside complaints about poor communication and a reported missed diagnosis in a cat.

Services

Based on the website summary, structured clinic data, and the latest reviews available

•General veterinary care for dogs, cats, and rabbits (species listed on the website summary).
•Surgery/operations (operating theatres listed; one review mentions a cat being taken “to surgery,” and another mentions arranging an operation around payday).
•In-house diagnostics (laboratory listed).
•Post-procedure care facilities (recovery room listed).
•Hydrotherapy (hydrotherapy pool listed) and therapy rooms (listed).
•Cat-specific waiting and consulting area (listed).
•Veterinary nurse training facility (stated in structured clinic data; training suite also listed in facilities).
•Emergency veterinary services (stated in structured clinic data as “24/7 or extended hours,” without further detail provided).

Reviews also reference members of the public seeking help for injured birds (pigeon/dove); some report they were not helped or felt unwelcome, so it’s unclear what the clinic’s policy is for wildlife cases.

People

•Uwe Gerecke (Head Vet): Named by a reviewer who described his approach as “clear-headed” when managing a brucella canis situation after what they considered poor advice at another practice (including a suggestion of euthanasia).

Other staff are not named, but reviews give conflicting impressions

•Some owners describe staff as friendly and helpful with nervous dogs (one specifically mentions a nervous greyhound).
•Others describe abrupt or rude reception interactions (particularly when bringing in an injured bird), and one reviewer attributes a serious outcome for their cat to poor communication and an alleged missed diagnosis.

Reviews

Google rating: 4.6 stars from 262 reviews “”

•Owners describe situations where the clinic worked around finances, including scheduling an operation around payday and being understanding about payment timing.
•Several reviews praise the care received for dogs, including handling a nervous greyhound and providing “exactly the care he needed.”
•There are serious negative accounts: one owner reports poor communication and believes a missed diagnosis (anaemia) contributed to their cat being put to sleep two weeks later (they cite a second practice’s opinion).
•Multiple reviewers describe disappointing experiences when seeking help for injured birds, including claims of being turned away or treated rudely/ignored at reception.

Reviews for Cornwall Animal Hospital

Note: Showing the 5 most recent Google reviews out of 262 we track in total. Recent reviews may not be representative of overall sentiment.

Jane Aireton

3 weeks ago

Having gone through unbelievable problems with brucella canis with a local vet (including advice to have my dog euthanised ) Uwe Gerecke, Head Vet at Cornwall Animal Hospital, has been fantastic. His clear-headed approach has been a breath of fresh air and I cannot recommend him highly enough.

Cuscus Le Chat

a month ago

Iva Holubkova

2 months ago

I highly recommend this veterinary clinic. Our dog received exactly the care he needed. Their prices are unbeatable and their approach was absolutely amazing. Thank you very much for your help!

roger Palmer

Took our cat to surgery.vet had very poor communication skills. failed to diagnose she was aneamic she had to be put to sleep 2 weeks later.vet at 2nd practice said if she was diagnosed correctly first time she would still be with us.avoid this practice.

Vivienne Beland

4 months ago

Steve Tudberry

Avoided at every opportunity to take in a dove that had an wing injury. So disapointed with the lack of help and i ended up taking it to medivet / monument vets who were happy to help. Shame on this practice.

Nannette Wilcox

3 months ago

Newly registered . Very friendly staff and helpful , lovely manner towards my very nervous greyhound .

Jev with the pg tips monkeys Chapman

An ab amazing vets & service is tip top wht a an amazing the doctors are amazing there there brilliant can't beat animal hospital thank you very much

Shannen Peens

If i could give no stars i would. We sadly witnessed a pigeon being attacked by a seagull in our street, clever little thing with an injured wing managed to navigate across the road through traffic to a door opposite us to try get help. Being animal lovers as we are and not wanting the poor bird to suffer and die from an injured wing, we picked it up and placed it in a box. Hopped on the phone to try get help and was told to get it to this Vet and off we went, got there. Said hello to which a member of staff just abruptly/rudely walked past us, didnt acknowledge us at all, ignored our greeting (bare in mind, no one else was there and yes this was 30 minutes before closing so at 12pm) and I heard the same lady say to her coleague as we walked in oh this must be the bird. Her colleague continued on a phone call. The same lady that had ignored our greeting and abruptly walked passed us now comes back and all she says without eye contact, no greeting, no nothing....let me take a look takes the box out of my hands and walks off. We left stood there, not knowing what to do...do we just leave now....? the colleague on the phone is now done with her call and also ignores us flat out, no greeting or acknowledgement - like we arent even there stood infront of her reception desk! So we ask....excuse me...do we just leave now? She then says they're just taking a look at the bird. At this point were just glad the bird is being seen to and hope that it gets the treatment it needs and so we express our unhappiness with how we were rudely treated, not greeted and ignore and left. I have never left a bad review before now for any facility or business, but this was just unnacceptable. I cant understand why we were treated this way, was it a pest that we brought the bird in? Because there is no way on earth we would have just left it to suffer and die. I truly hope no one else gets to experience this, because as a pet owner I will never set foot in that facility and would rather drive further to get treated kindly and with common decency.

Kirsty Brokenshire

11 months ago

Amazing staff and vets who really do care and will go above and beyond to help if they can... Like working around our paydays for one of our dogs to have an operation and we booked her in for the next payday. Very down to earth staff all around the surgery able to have a laugh and joke when the streets needs. They were so understanding and lovely about our situation. We will pay of course. They are brilliant at helping us manage our own lifestyle and working on getting our precious dogs the all clear at every visit same as everyone with their beloved furry (or sometimes) not so furry, friends.