Penmellyn Veterinary Group Ltd

Reviewers most often mention being able to get appointments quickly and, for some, long-term continuity with a specific vet (Jason is repeatedly named). However, a smaller set of recent reviews describe problems around cost transparency and communication—examples include being given additional products without full cost discussion, delays in receiving test results, and feeling rushed due to a 15‑minute appointment limit.

Services

•Pet healthcare (described on the clinic website under “Pets”).
•Equine care (listed on the clinic website under “Equine”).
•Veterinary referrals (the website references “Veterinary Referrals”).
•Preventive care offers (website mentions free health checks and wellness screening).
•Diagnostic testing (a swab test is specifically mentioned in reviews).
•Treatment for ear infections (mentioned in reviews).
•End-of-life care and aftercare support (reviews describe euthanasia experiences, a condolence card sent afterwards, and collection of a pet’s casket).
•Veterinary nurse training facility (listed in the clinic’s structured service data).

Pricing

•Wellness screening: £60 (website).
•Swab test: “over £250” (review).
•Ear infection treatment: £84 (review; the reviewer says full costs weren’t discussed in advance).

People

•Jason (vet): named in multiple reviews as the vet owners chose and trusted over time; one reviewer says he “looked after” their pet over the years, and another says he “always had best intentions” for their dog.
•Reception team (unnamed): experiences vary—one reviewer describes supportive communication during a difficult pet-loss moment, while another describes a receptionist as rude and sarcastic when they arrived without an appointment.

Reviews

Google rating: 4.8 stars from 314 reviews. - Continuity and trust with a specific vet (especially Jason): several owners explicitly single him out for ongoing care and decision-making over years.

•Appointment access: one recent review mentions being able to get quick appointments.
•Cost concerns and cost communication: some reviewers describe the practice as “very expensive,” mention an £84 ear infection treatment, and report being given additional products without full discussion of costs.
•Communication and follow-through issues (in some cases): one owner reports being told swab results had arrived 6 days earlier despite waiting, and describes the consult as rushed with a “15 minutes” limit.
•End-of-life experiences are polarised: some describe thoughtful aftercare (condolence card, supportive words), while one recent review describes feeling unsupported and pressured around payment at the time of their pet’s death.

Reviews for Penmellyn Veterinary Group Ltd

Note: Showing the 5 most recent Google reviews out of 314 we track in total. Recent reviews may not be representative of overall sentiment.

raymond badgery

a week ago

Very expensive! No confidence in what they have prescribed! My local vet but not happy!

Holger Schmidt

a month ago

This is the best Vet Surgery in Camborne/Pool. The team is very friendly, helpful and professionaly. You can get quick appointments. Jason is the best Vet I ever met!

Melissa Mouser

3 months ago

Couldn't speak highly enough about the vetJason always had best intentions for my poor boy Cosmo

Christina Harrison

2 months ago

I recently moved my Cat to Penmellyn Vets in Pool, Redruth. Every time I visited I was assigned a different Vet. The first two I saw were interested, informative and helpful. The third visit I met with a Vet who had not really looked at my Cats notes, had not the slightest empathy, was not interested in looking at her, did not even weigh her, (she is ill), did not apologise for the fact that I was waiting to receive results of a swab test which cost over £250.00 and told me the test result had come in 6 days earlier. We are very busy here, with over 50 Vets, we can't do everything he said. Then after a discussion as to the result and what the follow-up would be - I was told I had to leave as my 15 minutes were up. I have left the practice.

4 months ago

Jenny Spargo

5 months ago

Adrian Palmer

Poor communication, took advantage of the ability to bundle additional unnecessary products just because the vet decided we needed them. Did not discuss full costs, again just assumed that £84 for an ear infection treatment was appropriate 😡. Lucky that we were in the position to pay the extortionate amount!

Anthony Miller

Not 1 star 0 stars, KEEP YOUR BELOVED ANIMALS FAR AWAY. Generally disgusted with this vile veterinarian practice, we just lost our baby boy because of this vets Monday evening around 16:00pm I noticed my boy had not moved much that day and had difficulty using the bathroom, we called Penmellyn vets around 16:30, they told my partner they have more serious things to deal with, also that my boy’s condition was not an emergency? Then we got told to come back early the next morning, no one mentioned anything about an appointment, Penmellyn vets shut at 18:00pm, me and my partner came back the next day to be faced with a rude, sarcastic, unprofessional receptionist who tried to scold us for not making an appointment the previous day. She then sent us home for another 3/4 hours until they were ready to see my boy, obviously by now his condition is considerably worse. Eventually we got seen at 10:45/11:00 am. by this point he had gotten so bad they told us we need to say our goodbyes……. Absolutely no support or any help for him. Just took his life. then to add insult to injury one of them, came in with his body in one hand and a card reader in the other, like come on love give me 5 minutes to process the situation, and grief my baby boy. A VET SHOULD CARE ABOUT YOUR ANIMAL NOT YOUR MONEY!!!

Heather Waldron

4 years ago

Always amazing, flawless service and level of care. I couldn't be there when my eldest cat was sent over the rainbow bridge due to self isolating and the card in the post was just what I needed. When collecting her little casket today I had a bit of a moment and broke down when the lovely lady on reception brought her out to me. I needed a cuddle in that moment but her voice and words made me feel a lot better when I couldn't get my words out. The service when I take my 1 year old kitten in is also always amazing too, even if she is terrified every time 😂.

Benjamin Barnfield

Can't recommend these vets enough, Jason looked after our little Narla over the years and we can't thank him enough. Sadly we lost our girl in January 2021 and they were so helpful sending us information on what we could do for narla. Thank you again.