Penmellyn Veterinary Group Ltd

- Many owners describe the team as friendly, efficient and helpful, with examples including being fitted in early and staff helping clean up and settle kittens after a difficult journey. - Quick appointment access is a recurring positive, and Jason is again singled out very warmly by several reviewers. - Some reviews raise concerns about continuity and communication, including seeing different vets, delayed test-result follow-up, and feeling rushed in a short consultation.

Penmellyn Veterinary Group Ltd in Redruth is part of IVC Evidensia and offers care for pets and horses, alongside referral and preventive services. Reviews often mention friendly, efficient staff, quick appointment access, and long-term trust in Jason. A smaller but notable set of recent reviews raise concerns about communication, continuity between vets, and costs.

Services

•General pet healthcare: The practice provides veterinary care for pets, with reviews mentioning appointments for puppies, kittens, cats and dogs, including owners being fitted in quickly when needed.
•Equine care and referrals: Equine services are listed, and the practice also offers veterinary referrals.
•Preventive and support services: The clinic website mentions free health checks and wellness screening. Reviews also refer to puppy socialisation sessions.
•Diagnostics and treatment: Diagnostic testing is part of the service mix, with reviews specifically mentioning swab testing and treatment for ear infections.
•End-of-life care and aftercare: Reviews describe euthanasia support, follow-up information, condolence cards, and collection of a pet’s casket or ashes.
•Training role: The practice is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Jason (vet): Repeatedly praised by name for long-term care, trust, and decision-making, with several owners saying they specifically valued seeing him over time.
•Reception team: Feedback is mixed. Some owners describe kind, supportive help during upsetting moments and practical support on arrival, while one review describes a rude and sarcastic interaction.
•Wider team: Recent reviews often describe the staff as friendly, helpful and professional.

Reviews

Google shows 4.8 stars from 317 reviews.

•Many owners describe the team as friendly, efficient and helpful, with examples including being fitted in early and staff helping clean up and settle kittens after a difficult journey.
•Quick appointment access is a recurring positive, and Jason is again singled out very warmly by several reviewers.
•Some reviews raise concerns about continuity and communication, including seeing different vets, delayed test-result follow-up, and feeling rushed in a short consultation.
•Cost is a recurring complaint in a minority of reviews, with comments describing the practice as expensive and saying some charges or added products were not clearly discussed in advance.

Reviews for Penmellyn Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 317 we track in total. Recent reviews may not be representative of overall sentiment.

Marilyn Paget

2 months ago

Karl Schiffer

3 months ago

A very friendly and efficient vets. Lovely that the staff member who ran the puppy socialisation sessions 6 years ago, remembers our boy when he attended as a puppy.

Johanna Sanderson

Fantastic vets. My kittens had made a lot of mess on the journey there and I arrived at the wrong time! However, the staff were so kind and helpful. Kittens and box were totally cleaned up and they fitted me in earlier than planned. Would certainly recommend!

raymond badgery

4 months ago

Very expensive! No confidence in what they have prescribed! My local vet but not happy!

Holger Schmidt

5 months ago

This is the best Vet Surgery in Camborne/Pool. The team is very friendly, helpful and professionaly. You can get quick appointments. Jason is the best Vet I ever met!

Melissa Mouser

7 months ago

Couldn't speak highly enough about the vetJason always had best intentions for my poor boy Cosmo

Christina Harrison

8 months ago

I recently moved my Cat to Penmellyn Vets in Pool, Redruth. Every time I visited I was assigned a different Vet. The first two I saw were interested, informative and helpful. The third visit I met with a Vet who had not really looked at my Cats notes, had not the slightest empathy, was not interested in looking at her, did not even weigh her, (she is ill), did not apologise for the fact that I was waiting to receive results of a swab test which cost over £250.00 and told me the test result had come in 6 days earlier. We are very busy here, with over 50 Vets, we can't do everything he said. Then after a discussion as to the result and what the follow-up would be - I was told I had to leave as my 15 minutes were up. I have left the practice.

Jenny Spargo

9 months ago

Adrian Palmer

1 year ago

Poor communication, took advantage of the ability to bundle additional unnecessary products just because the vet decided we needed them. Did not discuss full costs, again just assumed that £84 for an ear infection treatment was appropriate 😡. Lucky that we were in the position to pay the extortionate amount!