Clifton Villa Veterinary Surgery / MiNighVet Newquay

Clifton Villa Veterinary Surgery is a small-animal practice established in 1984, with out-of-hours care provided by MiNightVet (a dedicated emergency service with full-time night staff for urgent critical care). The website describes in-house diagnostics (lab work, X‑ray, ultrasound), and lists capabilities including keyhole surgery, orthopaedics, internal medicine, and exotic medicine; it’s also accredited to RCVS Core Standards and is a Cat Friendly Clinic (Silver).

From the latest reviews, owners repeatedly mention being seen quickly for urgent problems (including a dog hit by a car and a severe allergic reaction after a wasp sting), and describe follow-up communication after a consultation in at least one case. Reviews also conflict sharply on handling style and competence in one appointment: one owner alleges rough handling of a heavily pregnant cat and uncertainty over parasite treatment safety, while other owners describe gentle handling (including of a guinea pig) and clear explanation of options.

Services

Based on the clinic website and the latest reviews, services and facilities mentioned include

•Emergency/out-of-hours care: Out-of-hours support via MiNightVet, described as a dedicated emergency service with full-time night staff for urgent critical care. Reviews mention being seen straight away after a road traffic accident and being seen almost instantly for a severe allergic reaction.
•Consultations (including for rabbits/rodents and cats, based on species listed and reviews mentioning a guinea pig and cats).
•Parasite control (flea and worm treatment is specifically discussed in a review).
•Vaccinations.
•Neutering.
•Dentistry.
•Surgery, with listed areas including soft tissue surgery, orthopaedic surgery, and keyhole surgery.
•Diagnostic tests & imaging: in-house lab, X‑ray, and ultrasound are listed on the website.
•Nurse clinics, including weight clinics (a veterinary nurse weight clinic is described in reviews).
•Microchipping.
•Routine health/support appointments: six-month health checks, blood pressure checks, grooming & nail clipping, anal sac expression.
•Home visits.
•Exotic medicine (listed as a specialty).
•Species treated (website list): dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, and small/large cage birds.

Pricing

•One reviewer reports being asked to pay £96 during a complaint about an appointment (context: the reviewer says they left without prescription/worming completed).
•Pricing sentiment is mixed in reviews: one calls it “ridiculously expensive,” while others describe costs as reasonable for a visit/medication, or “high” in general but not excessive for the treatment provided.

People

•Gemma (Veterinary Nurse): Mentioned as running/working in a weight clinic for a cat since January 2025. The owner describes research and email follow-ups, ongoing encouragement, and making time to answer questions (including about other pets).
•Alison Parish (vet): Multiple reviews highlight clear, thorough explanations and discussion of treatment options with pros/cons. One owner also mentions a phone call afterwards and that Alison discussed alternatives when costs limited further investigation. Another review specifically notes gentle handling of a guinea pig during an exam.
•Olivia (receptionist): Praised for being kind and efficient on an initial phone call and helping arrange a prompt appointment.
•Matthieu (vet): One reviewer alleges rough handling of a heavily pregnant cat, uncertainty about safe flea treatment, and repeated trips out of the room to ask others questions. (This is a single account and conflicts with other reviews describing good handling and care.)

Reviews

Google rating: 4.5 stars from 191 reviews.

•Fast access in urgent situations: owners describe being seen “straight away” after a dog was hit by a car, and “almost instantly” for a severe allergic reaction where adrenaline was given.
•Communication and options: several reviews mention being talked through examinations and given choices with pros/cons, including alternatives when budget limited further tests; one mentions a follow-up phone call.
•Handling and patient experience can differ by clinician: one detailed complaint alleges rough handling and poor parasite-treatment guidance in a cat appointment, while other owners describe the practice being “amazing” with cats and note gentle handling during a guinea pig consultation.
•Costs: comments range from “ridiculously expensive” to “reasonable” or “high but not excessive for the treatment provided,” suggesting owners may want to ask for estimates and options.

Reviews for Clifton Villa Veterinary Surgery / MiNighVet Newquay

Note: Showing the 5 most recent Google reviews out of 191 we track in total. Recent reviews may not be representative of overall sentiment.

DeniseJ

a month ago

My 9 year old Black Rescue Cat Lucky and I have been working with Gemma (Veterinary Nurse) since January 2025 at the Weight Clinic. She is an absolute Star 🌟 she has gone over and above, doing research and emails for us. Each time we see Gemma, she is full of encouragement and always has time to answer any questions. Lucky still has a kilo or so to lose, but with her encouragement we will get there. She is also always happy to answer questions about our other animals. A big thank you Gemma.

Tiger lily

3 months ago

Worst vet I have ever seen in my life today. I took my heavily pregnant cat in for a worm and flea treatment, a vet named Matthieu saw her, and yes I will name and shame because this man should not be practicing! He man handled my poor girl right out of the box, no care given that she was pregnant at all, grabbed her, lifted her completely wrong, she was terrified, he then had no idea what flea treatment was safe, I had to go on chat GPT to search for one he could prescribe, he left the room about 4 times to go ask the nurse questions because he was absolutely useless and could not answer my questions, then he gave me a sachet of wormer, I said he was supposed to be worming her with panacur, he left the room again! Came back a syringe and once again grabbed my poor girl so roughly he then proceeded to squirt it in the completely wrong way in her mouth and only a small bit went in, he covered her face and all over her front fur in the panacur and she actually went for him, she is a ragdoll! Gentlest cat in the world I have never seen her go for anyone EVER! At this point I got very cross and took her away from him! The actual stress that must of caused her, if there is any chance he hurt her kittens or her health, they will have a lawsuit on there hands! And just to add insult to injury when I came out and complained about him to the receptionist, she told me he has had a lot of complaints, gave me an email address to complain to and then tried to charge me £96!!!! Absolutely disgusting, I walked out with no prescription, no worm and a very stressed little fur baby! I will NEVER go back there and advise anyone not to use this vet, I’m pretty sure he is not qualified and should 100% not be taking care of peoples pets.

Nicky Cooksley

4 months ago

Clifton Villa are always amazing with our cats. They go over and above with their care!

Jon M

Ridiculously expensive..

Emily Stanners

5 months ago

Had to use this vets as an out of hours emergency service after my dog was hit by a car. They saw him straight away and everyone who helped me and him were absolutely lovely and so compassionate. Great vet practice.

2 months ago

Alexa Kesselaar

My dog was taken ill whilst on holiday and I had to find a vet immediately. From the initial phone call where the receptionist Olivia was kind & efficient, to being fitted in very quickly and then the excellent care and understanding offered by the vet Alison Parish meant so much and I was really impressed at the level of service. Of course, like many people, I find the costs of appropriate treatment very high, but do not think the charges were excessive in any way - it's just a shame that prices prohibit further investigation. However, Alison the vet was very sympathetic to this, and offered alternatives and suggestions and gave me time and understanding both in the consultation and in the phone call afterwards. Both myself and my poorly dog were treated so well and this is an excellent vet practice which I highly recommend.

Katie Kissack

9 months ago

Just leaving a review after our positive experience today. The reception staff were helpful and friendly and the vet we saw (Allison) was clearly extremely knowledgeable and very gentle handling our guinea pig, Rocky. She talked us through his thorough examination and laid out the treatment options for his care as well as the pros and cons. We left feeling very reassured by the consultation and would definitely return in future. We also found the price of the visit and meds to be very reasonable.

Leia Vinall

2 years ago

Clifton villa vets thank you so much for saving the life of our amazing dog poppy 🥰 Poppy was stung by a wasp 🐝 today and her face swelled and she had hives all over her body… I forgot my name where I lived and became a crying mess… the receptionist was so lovely and sat with me gave me tissues and stroked my dog poppy. The vet was incredible and gave poppy adrenaline etc…. I was seen almost instantly. Poppy means the absolute world to us I can not thank you enough for saving her life 🥰🥰 thank you so much for the lovely kind receptionist that was very kind and helped calm me down. Can not recommend villa vets enough.