Clifton Villa Veterinary Surgery / MiNighVet Newquay

- Strong feedback on urgent care: recent reviews describe pets being seen very quickly in emergencies, including a road traffic accident, a severe allergic reaction, and an epileptic dog needing weekend care. - Communication is a recurring positive theme: owners mention clear explanations, being talked through options, follow-up contact after appointments, and regular updates during inpatient care, including a reassuring photo in one case. - Team warmth is often praised: reception staff and clinical staff are frequently described as kind, welcoming, compassionate and professional.

Clifton Villa Veterinary Surgery is a CVS small-animal practice in Newquay, established in 1984, with out-of-hours care provided by MiNightVet. The practice lists in-house diagnostics including lab work, X-ray and ultrasound, alongside routine care, surgery, orthopaedics, internal medicine and exotic medicine. It is accredited to RCVS Core Standards and is a Cat Friendly Clinic (Silver).

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, nurse clinics, six-month health checks, blood pressure checks, grooming and nail clipping, and anal sac expression.
•Surgery and procedures: neutering, dentistry, soft tissue surgery, orthopaedic surgery and keyhole surgery. Recent reviews also mention surgery care being handled positively, with owners praising communication and support around treatment.
•Diagnostics and imaging: in-house laboratory testing, X-ray and ultrasound.
•Emergency and urgent care: out-of-hours support through MiNightVet, with recent reviews describing very rapid attention for a dog hit by a car, a severe allergic reaction after a wasp sting, and weekend care for a dog with severe epilepsy, including regular updates.
•Species and special interests: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, and small and large cage birds, with exotic medicine listed among the practice’s capabilities.
•Additional support: home visits are listed by the practice.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner called it “ridiculously expensive”, while others described the price of a visit and medication as reasonable, or said charges felt high in general but not excessive for the treatment provided.

People

•Pru Harvey (Head Veterinary Surgeon): praised for a kind, professional manner and for giving owners confidence during a dog’s surgery and treatment.
•Gemma (Veterinary Nurse): repeatedly thanked for weight-clinic support, including research, email follow-ups and ongoing encouragement.
•Alison Parish / Allison: highlighted for clear explanations, discussing treatment options with pros and cons, gentle handling of a guinea pig, and a follow-up phone call.
•Olivia (receptionist): mentioned for being kind and efficient on the phone and helping arrange a prompt appointment.
•Ruth and Frankie: thanked by name in a recent review about emergency weekend care, along with the wider team.
•Matthieu: named in one strongly negative review about handling and consultation experience.

Reviews

Clifton Villa Veterinary Surgery has a 4.5-star Google rating from 193 reviews.

•Strong feedback on urgent care: recent reviews describe pets being seen very quickly in emergencies, including a road traffic accident, a severe allergic reaction, and an epileptic dog needing weekend care.
•Communication is a recurring positive theme: owners mention clear explanations, being talked through options, follow-up contact after appointments, and regular updates during inpatient care, including a reassuring photo in one case.
•Team warmth is often praised: reception staff and clinical staff are frequently described as kind, welcoming, compassionate and professional.
•There is some conflicting feedback: one detailed complaint alleges rough handling of a heavily pregnant cat and poor parasite-treatment guidance, while other reviews describe gentle handling and very good care, particularly with cats and small pets.

Reviews for Clifton Villa Veterinary Surgery / MiNighVet Newquay

Note: Showing the 10 most recent Google reviews out of 193 we track in total. Recent reviews may not be representative of overall sentiment.

Mark Curnow

1 month ago

We cannot be more grateful to Clifton Villa vet’s and their partner Mi Night Vet’s. Ruth and Frankie and the team were nothing short of amazing with our severely epileptic spaniel Brody over the weekend of 7/8th March 26. Not only did they provide him with the very best of care but they kept us regularity updated and even sent us a photo of him and a reassuring message as they knew we were very concerned. Well done guys, you are at the top of your game. 👌🏻 Mark, Nikki and Brody 🐾

Debbie D

The nicest vet I have ever met. I recently took my frenchie girl, Coco to Clifton Villa vets and have never met such a lovely, welcoming and empathic vet. Pru Harvey, the Head Vetinerary Surgeon, I am just in awe of, she is so kind and so professional and I felt completely confident and safe in her care. My dog was looked after to the highest level of care by all her team at Truro and Newquay where my dog had her surgery. From every single one of all the super lovely and empathic ladies on reception in both Truro and Newquay , to both Ruth, Pru and all the lovely Vetinerary nurses, even the lovely lady who blew me a kiss when I was leaving my dog to be admitted, a massive thank you. You have a fantastic team here, Pru, I cannot thank you all enough. I came across from enduring a horrific experience at CVets, as you know, who treated me awfully and missed hugely important things that were wrong with my dog and I can honestly say, I would never use any other vets since coming here. Thank you so much to you all 🐾❤️xxx

DeniseJ

4 months ago

My 9 year old Black Rescue Cat Lucky and I have been working with Gemma (Veterinary Nurse) since January 2025 at the Weight Clinic. She is an absolute Star 🌟 she has gone over and above, doing research and emails for us. Each time we see Gemma, she is full of encouragement and always has time to answer any questions. Lucky still has a kilo or so to lose, but with her encouragement we will get there. She is also always happy to answer questions about our other animals. A big thank you Gemma.

Tiger lily

6 months ago

Worst vet I have ever seen in my life today. I took my heavily pregnant cat in for a worm and flea treatment, a vet named Matthieu saw her, and yes I will name and shame because this man should not be practicing! He man handled my poor girl right out of the box, no care given that she was pregnant at all, grabbed her, lifted her completely wrong, she was terrified, he then had no idea what flea treatment was safe, I had to go on chat GPT to search for one he could prescribe, he left the room about 4 times to go ask the nurse questions because he was absolutely useless and could not answer my questions, then he gave me a sachet of wormer, I said he was supposed to be worming her with panacur, he left the room again! Came back a syringe and once again grabbed my poor girl so roughly he then proceeded to squirt it in the completely wrong way in her mouth and only a small bit went in, he covered her face and all over her front fur in the panacur and she actually went for him, she is a ragdoll! Gentlest cat in the world I have never seen her go for anyone EVER! At this point I got very cross and took her away from him! The actual stress that must of caused her, if there is any chance he hurt her kittens or her health, they will have a lawsuit on there hands! And just to add insult to injury when I came out and complained about him to the receptionist, she told me he has had a lot of complaints, gave me an email address to complain to and then tried to charge me £96!!!! Absolutely disgusting, I walked out with no prescription, no worm and a very stressed little fur baby! I will NEVER go back there and advise anyone not to use this vet, I’m pretty sure he is not qualified and should 100% not be taking care of peoples pets.

Nicky Cooksley

7 months ago

Clifton Villa are always amazing with our cats. They go over and above with their care!

Jon M

Ridiculously expensive..

Emily Stanners

8 months ago

Had to use this vets as an out of hours emergency service after my dog was hit by a car. They saw him straight away and everyone who helped me and him were absolutely lovely and so compassionate. Great vet practice.

Alexa Kesselaar

9 months ago

My dog was taken ill whilst on holiday and I had to find a vet immediately. From the initial phone call where the receptionist Olivia was kind & efficient, to being fitted in very quickly and then the excellent care and understanding offered by the vet Alison Parish meant so much and I was really impressed at the level of service. Of course, like many people, I find the costs of appropriate treatment very high, but do not think the charges were excessive in any way - it's just a shame that prices prohibit further investigation. However, Alison the vet was very sympathetic to this, and offered alternatives and suggestions and gave me time and understanding both in the consultation and in the phone call afterwards. Both myself and my poorly dog were treated so well and this is an excellent vet practice which I highly recommend.