Clifton Villa Veterinary Surgery / MiNighVet Newquay – Vets in Newquay
Clinic Overview
- Emergency and urgent care is a strong theme: reviewers describe very fast attention for a dog hit by a car, immediate help on a walk-in visit, and attentive weekend care for a severely epileptic dog. - Compassion and bedside manner are often praised: several owners describe the team as lovely, welcoming, empathic and professional, including during difficult end-of-life appointments. - Communication stands out positively: owners mention regular updates, clear explanations, and thoughtful follow-up, including a reassuring photo while a pet was being cared for overnight.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, microchipping, nurse clinics, six-month health checks, blood pressure checks, grooming and nail clipping, and anal sac expression.
- •Surgery and procedures: neutering, dentistry, soft tissue surgery, orthopaedic surgery and keyhole surgery. Recent feedback also speaks positively about surgical care and support around treatment.
- •Diagnostics and imaging: in-house laboratory testing, X-ray and ultrasound.
- •Emergency and urgent care: out-of-hours support through MiNightVet. Recent reviews describe pets being seen straight away after a road traffic accident, immediate help on a walk-in visit, and weekend inpatient care for a dog with severe epilepsy with regular updates and a reassuring photo.
- •Species and special interests: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, and small and large cage birds, with exotic medicine listed among the practice’s capabilities.
- •Additional support: home visits are listed by the practice. Reviews also mention compassionate care during difficult end-of-life situations.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner described the practice as “ridiculously expensive”, while many other recent reviews focus more on the care, speed and support than on pricing.
People
- •Pru Harvey (Head Veterinary Surgeon): repeatedly praised for a kind, professional and reassuring manner, with owners saying they felt confident leaving pets in her care for surgery and treatment.
- •Gemma (Veterinary Nurse): warmly thanked for ongoing support at the weight clinic, including research, emails, encouragement and answering questions.
- •Alison Parish / Allison: highlighted for clear explanations, talking through treatment options, gentle handling of a guinea pig, and follow-up contact.
- •Olivia (receptionist): mentioned for being kind and efficient on the phone and helping arrange a prompt appointment.
- •Ruth and Frankie: thanked by name for emergency weekend care and communication during inpatient treatment.
- •Matthieu: named in a strongly critical review about handling and consultation experience.
Reviews
Clifton Villa Veterinary Surgery has a 4.4-star Google rating from 203 reviews.
- •Emergency and urgent care is a strong theme: reviewers describe very fast attention for a dog hit by a car, immediate help on a walk-in visit, and attentive weekend care for a severely epileptic dog.
- •Compassion and bedside manner are often praised: several owners describe the team as lovely, welcoming, empathic and professional, including during difficult end-of-life appointments.
- •Communication stands out positively: owners mention regular updates, clear explanations, and thoughtful follow-up, including a reassuring photo while a pet was being cared for overnight.
- •Feedback is not uniformly positive: a small number of reviews are strongly critical about consultation quality, handling and cost, including one detailed complaint about a cat appointment and another brief complaint about pricing.
