Clifton Villa Veterinary Surgery / MiNighVet Newquay

Worst vet I have ever seen in my life today. I took my heavily pregnant cat in for a worm and flea treatment, a vet named Matthieu saw her, and yes I will name and shame because this man should not be practicing! He man handled my poor girl right out of the box, no care given that she was pregnant at all, grabbed her, lifted her completely wrong, she was terrified, he then had no idea what flea treatment was safe, I had to go on chat GPT to search for one he could prescribe, he left the room about 4 times to go ask the nurse questions because he was absolutely useless and could not answer my questions, then he gave me a sachet of wormer, I said he was supposed to be worming her with panacur, he left the room again! Came back a syringe and once again grabbed my poor girl so roughly he then proceeded to squirt it in the completely wrong way in her mouth and only a small bit went in, he covered her face and all over her front fur in the panacur and she actually went for him, she is a ragdoll! Gentlest cat in the world I have never seen her go for anyone EVER! At this point I got very cross and took her away from him! The actual stress that must of caused her, if there is any chance he hurt her kittens or her health, they will have a lawsuit on there hands! And just to add insult to injury when I came out and complained about him to the receptionist, she told me he has had a lot of complaints, gave me an email address to complain to and then tried to charge me £96!!!! Absolutely disgusting, I walked out with no prescription, no worm and a very stressed little fur baby! I will NEVER go back there and advise anyone not to use this vet, I’m pretty sure he is not qualified and should 100% not be taking care of peoples pets.

Had to use this vets as an out of hours emergency service after my dog was hit by a car. They saw him straight away and everyone who helped me and him were absolutely lovely and so compassionate. Great vet practice.

My dog was taken ill whilst on holiday and I had to find a vet immediately. From the initial phone call where the receptionist Olivia was kind & efficient, to being fitted in very quickly and then the excellent care and understanding offered by the vet Alison Parish meant so much and I was really impressed at the level of service. Of course, like many people, I find the costs of appropriate treatment very high, but do not think the charges were excessive in any way - it's just a shame that prices prohibit further investigation. However, Alison the vet was very sympathetic to this, and offered alternatives and suggestions and gave me time and understanding both in the consultation and in the phone call afterwards. Both myself and my poorly dog were treated so well and this is an excellent vet practice which I highly recommend.

Just leaving a review after our positive experience today. The reception staff were helpful and friendly and the vet we saw (Allison) was clearly extremely knowledgeable and very gentle handling our guinea pig, Rocky. She talked us through his thorough examination and laid out the treatment options for his care as well as the pros and cons. We left feeling very reassured by the consultation and would definitely return in future. We also found the price of the visit and meds to be very reasonable.

Clifton villa vets thank you so much for saving the life of our amazing dog poppy 🥰 Poppy was stung by a wasp 🐝 today and her face swelled and she had hives all over her body… I forgot my name where I lived and became a crying mess… the receptionist was so lovely and sat with me gave me tissues and stroked my dog poppy. The vet was incredible and gave poppy adrenaline etc…. I was seen almost instantly. Poppy means the absolute world to us I can not thank you enough for saving her life 🥰🥰 thank you so much for the lovely kind receptionist that was very kind and helped calm me down. Can not recommend villa vets enough.