Penmellyn Veterinary Group Ltd – Vets in Newquay
Clinic Overview
Penmellyn Veterinary Group Ltd is an IVC Evidensia practice in Newquay, Cornwall. It appears set up for both routine appointments and more urgent problems, with repeated feedback describing same-day care, online booking, and help for pets visiting the area. Owners also highlight clear explanations of treatment and costs, thoughtful discussion of options, and support with cases ranging from stomach upsets and skin problems to more complex diagnostic work.
Services
- •Appointments and urgent care: Online appointment booking is mentioned, including booking the evening before for the next morning, and owners regularly describe same-day appointments for urgent issues. Recent feedback also shows the practice helping pets that are on holiday in Newquay or not registered locally.
- •Medical treatment and diagnostics: Examples mentioned by owners include treatment for tummy upset with an anti-sickness injection, antibiotics for a rash, and diagnostic work that identified a rare eye condition that had previously been missed. Recent reviews also mention thorough examinations, careful note-taking, and vets talking through options without rushing straight to medication or blood tests.
- •Surgery and aftercare: Reviews mention a dog being booked in for an operation within days, followed by quick recheck appointments and clear explanations afterward.
- •Wider facilities and support: Hospital-level care within the wider group is referenced in reviews, including transfer to St Columb hospital. The practice is also listed as a veterinary nurse training facility, and emergency support is signposted through the wider service information.
Pricing
No published pricing information is currently available for this clinic.
People
No individual clinicians are named in the available material. Reviews consistently praise the vets, reception team and wider staff for being friendly, professional and reassuring, with particular mention of clear explanations, straightforward discussion of costs, sensitive support when owners are worried, and a non-pushy approach when talking through treatment options.
Reviews
Google rating: 4.8 stars from 408 reviews. Recent feedback is very positive overall.
- •Friendly, caring service is the strongest theme, with owners often highlighting both the reception team and vets as polite, professional and reassuring.
- •Speed and convenience come up repeatedly, especially for same-day appointments and quick help for visitors to Cornwall whose pets become unwell while on holiday.
- •Communication is a clear strength: owners mention thorough checks, clear explanations, discussion of different options, and straightforward conversations about costs without pressure.
- •Specific examples include treatment for tummy upset with an anti-sickness injection, support for ongoing concerns about a dog “not being himself”, and compassionate care in serious long-term cases, including referral to St Columb hospital when needed.
