Edhen Veterinary Surgery, Porth - Newquay – Vets in Newquay
Clinic Overview
- Fast access when pets need help quickly: several owners say they were fitted in promptly, including within an hour, and this includes pets needing treatment while their owners were on holiday. - Calm, kind handling of nervous pets: reviewers repeatedly mention patient, friendly care for anxious dogs, with one owner noting staff offered treats afterwards to help build a better experience. - Clear communication and a personal approach: reviews describe detailed explanations, appointments that do not feel rushed, regular updates during surgery stays, and straightforward discussions about costs.
Services
- •Routine care: check-ups, vaccinations, and general consultations, with several owners describing appointments as calm, unhurried, and reassuring for both pets and owners.
- •Diagnostics and surgery: the practice offers diagnostic work and surgery. Recent examples include dental surgery with clear discussion of sedation options, along with surgery for an older dog and regular updates while the pet stayed at the clinic.
- •Urgent and same-day problems: owners report being seen within an hour for issues including a sore eye, a pampered pug needing urgent advice, and sudden severe limping/non-weight-bearing. Reviews also suggest the team is helpful for visitors needing care while on holiday.
- •Out-of-hours emergencies and ongoing care: the website states 24/7, 365 days a year emergency availability. The clinic also offers care coordination with a pet’s regular vet when needed, and clients mention using the E365 health plan over several years.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also describe the practice as up front about costs, reasonably priced compared with other local vets, and simply a good vets and price option.
People
- •Rachel (vet): praised for helping anxious owners and a nervous dog feel at ease, listening carefully, and clearly explaining a dental surgery plan.
- •Lois (vet): mentioned for surgery on a senior dog and for assessing severe lameness; described as thorough, gentle, and reassuring.
- •Josie (vet): named for consultations, check-ups, and later surgery, with owners saying communication was good throughout.
- •Henry (receptionist): specifically thanked for being welcoming and helpful.
- •Kate: mentioned positively alongside Josie and Henry for consultations and check-ups.
- •Libby, Michelle, Caitlin: named warmly as part of the wider care team.
Reviews
Google rating: 5.0 stars from 40 reviews. Recent feedback is very positive overall.
- •Fast access when pets need help quickly: several owners say they were fitted in promptly, including within an hour, and this includes pets needing treatment while their owners were on holiday.
- •Calm, kind handling of nervous pets: reviewers repeatedly mention patient, friendly care for anxious dogs, with one owner noting staff offered treats afterwards to help build a better experience.
- •Clear communication and a personal approach: reviews describe detailed explanations, appointments that do not feel rushed, regular updates during surgery stays, and straightforward discussions about costs.
- •Compassion in difficult situations: longer-term clients speak very warmly about the team’s support during serious illness and euthanasia, including efforts to keep pets comfortable with pain relief.

