Clifton Villa Veterinary Surgery

- Warm, empathetic care from vets and nurses, especially in consultations where owners felt listened to and not rushed. - Strong praise for Pru Harvey in particular, including for her calm approach with a nervous dog and for giving owners confidence during surgery and follow-up care. - Positive comments about urgent access and diagnostics, including same-day help for an unregistered holiday visitor, rapid blood test results and a scan arranged the next day, as well as compassionate end-of-life support.

Clifton Villa Veterinary Surgery is a CVS-owned small-animal practice in Truro, established in 1984, offering routine care alongside more advanced work such as orthopaedic surgery, soft-tissue surgery, internal medicine and keyhole surgery. It is also a veterinary nurse training facility, with RCVS Core Standards accreditation and Cat Friendly Clinic Silver status. Recent feedback is largely positive, with particular praise for calm, thorough consultations and caring support during surgery, urgent cases and end-of-life care.

Services

•Routine and preventive care: consultations, vaccinations, neutering, microchipping, parasite control and dentistry.
•Surgery and medical care: orthopaedic surgery, soft-tissue surgery, internal medicine, keyhole surgery and exotic medicine. Recent reviews also mention surgery for a dog and tailored handling for a nervous patient.
•Diagnostics and monitoring: blood tests, imaging and scans; one owner described blood results being returned in under 20 minutes, with a scan arranged for the following day.
•Nurse clinics: blood pressure checks, six-month health checks, grooming and nail clipping, and anal sac expression.
•Species treated: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, and small and large cage birds, with recent praise for reptile and other exotic care.
•Additional support: home visits are offered, emergency help is available during normal opening hours by phone, and out-of-hours cover is provided by MiNightVet Newquay.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. In reviews, a small number of owners describe the practice as expensive and say charges could be clearer.

People

•Pru Harvey — named in reviews as Head Veterinary Surgeon; repeatedly praised for being kind, knowledgeable and especially good with a nervous dog.
•Ruth — thanked alongside Pru and the wider team for caring support around a dog's surgery.
•Dr Munoz-Cerrato — appreciated for thoughtful advice and medication that an owner felt was appropriate to their dog's situation.
•Bobbi — receptionist singled out positively by name.
•Sam Pawson — a former vet still mentioned very warmly by long-standing clients.

Reviews

Google reviews sit at 4.5 stars from 132 reviews. Recent written feedback is mostly positive, with themes including

•Warm, empathetic care from vets and nurses, especially in consultations where owners felt listened to and not rushed.
•Strong praise for Pru Harvey in particular, including for her calm approach with a nervous dog and for giving owners confidence during surgery and follow-up care.
•Positive comments about urgent access and diagnostics, including same-day help for an unregistered holiday visitor, rapid blood test results and a scan arranged the next day, as well as compassionate end-of-life support.
•A small minority of reviews raise concerns about pricing transparency and reception organisation, including difficulty getting an itemised breakdown and slow follow-up.

Reviews for Clifton Villa Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 132 we track in total. Recent reviews may not be representative of overall sentiment.

Emily Pengelly

2 months ago

Clifton villa is the best vets for reptiles in my opinion and excellent vets who specialise in exotics

Debbie D

3 months ago

The nicest vet I have ever met. I recently took my frenchie girl, Coco to Clifton Villa vets and have never met such a lovely, welcoming and empathic vet. Pru Harvey, the Head Vetinerary Surgeon, I am just in awe of, she is so kind and so professional and I felt completely confident and safe in her care. My dog was looked after to the highest level of care by all her team at Truro and Newquay where my dog had her surgery. From every single one of all the super lovely ladies on reception in both Truro and Newquay , to both Ruth, Pru and all the lovely Vetinerary nurses, even the lovely lady who blew me a kiss when I was leaving my dog to be admitted, a massive thank you. You have a fantastic team here, Pru, I cannot thank you all enough. I came across from enduring a horrific experience at CVets, as you know, who treated me awfully and missed hugely important things that was wrong with my dog and I can honestly say, I would never use any other vets since coming here. Thank you so much to you all 🐾❤️xxx

cas cas

7 months ago

After our vet Sam Pawson left we were devastated he is excellent and we were so worried nobody could be as good as him. But then pru came along. She is brilliant so knowledgeable and kind nothing is too much trouble. She gives you time and makes sure you have been heard. She knows my Indy is nervous and takes time with him All my anxiety of having a new vet has been taken away Would recommend pru in a heartbeat. And bobbi the receptionist is excellent too.

Jonathan Kendall

1 year ago

Thank you for the care and kindness my dog received today. The problem was placed in a social context, appropriate advice was given and an appropriate quantity of medication was issued. The advice given was helpful. Muy bien Dr Munoz-Cerrato y gracias.

Salty Cornish Kisses

Terrible vets. Over priced and not transparent with their charges

Ann F

Having been with this practice for years,when it was a family business, we were recently really unhappy with the service. It would appear financially driven. We waited with our cat to be seen and the vet was good. However the reception area apppeared chaotic and verging on rude. We were presented with a significant bill and told to return when the cat was calmed. As the cat “ disappeared” we phoned to postpone the appointment and asked for an itemised receipt or some indication of what we had paid for. We were brusquely told to email. Which we both did. Both asking for a call / contact asap so we knew when to administer pre appointment medication. No response by phone or email. No further forward on treating the cat - felt like it was wasted money and poor care.

georgia retallick

Lovely friendly helpful team. Never had any issues since using Clifton villa vets Truro.