Clifton Villa Veterinary Surgery

- Owners frequently describe the team as caring, friendly, professional and knowledgeable. - Pru Harvey stands out in several reviews for her calm manner, clear communication and reassurance, particularly with a nervous dog and during surgery-related care. - The practice receives strong praise for exotic and reptile care, with one reviewer calling it the best vet for reptiles they had used.

Services

•Routine and preventive care: consultations, vaccinations, neutering, microchipping, parasite control and dentistry.
•Surgery and medical care: orthopaedic surgery, soft-tissue surgery, internal medicine, keyhole surgery and exotic medicine. Reviews continue to mention thoughtful surgical support, including care around a dog’s procedure and follow-up.
•Diagnostics and monitoring: blood tests, imaging and scans; one owner previously described blood results being returned in under 20 minutes, with a scan arranged for the following day.
•Nurse clinics: blood pressure checks, six-month health checks, grooming and nail clipping, and anal sac expression.
•Species treated: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, and small and large cage birds. Recent reviews also speak very positively about reptile and other exotic care.
•Additional support: home visits are offered, emergency help is available during normal opening hours by phone, and out-of-hours cover is provided by MiNightVet Newquay.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. In reviews, a small minority of owners describe the practice as expensive or say charges were not as clear as they wanted.

People

•Pru Harvey — named in reviews as Head Veterinary Surgeon and repeatedly praised for being kind, professional and especially good with a nervous dog.
•Ruth — thanked alongside Pru and the wider team for caring support around a dog’s surgery.
•Dr Munoz-Cerrato — appreciated for thoughtful advice and medication that an owner felt was appropriate to their dog’s situation.
•Bobbi — receptionist singled out positively by name.
•Sam Pawson — a former vet still mentioned very warmly by long-standing clients.

Reviews

Google reviews sit at 4.5 stars from 133 reviews. Recent feedback is mostly very positive, with a few older critical comments.

•Owners frequently describe the team as caring, friendly, professional and knowledgeable.
•Pru Harvey stands out in several reviews for her calm manner, clear communication and reassurance, particularly with a nervous dog and during surgery-related care.
•The practice receives strong praise for exotic and reptile care, with one reviewer calling it the best vet for reptiles they had used.
•A small number of lower-rated reviews raise concerns about pricing transparency, large bills and some reception organisation or follow-up.

Reviews for Clifton Villa Veterinary Surgery

No VetsCompared reviews yet

Reviews from pet owners who enquired with Clifton Villa Veterinary Surgery through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 133 we track in total. Recent reviews may not be representative of overall sentiment.

David Pheby-Anderton

5 months ago

Wonderful caring staff, professional and knowledgeable

Martin Handford

6 months ago

Good surgery with helpful and friendly vets

Emily Pengelly

7 months ago

Clifton villa is the best vets for reptiles in my opinion and excellent vets who specialise in exotics

Debbie D

The nicest vet I have ever met. I recently took my frenchie girl, Coco to Clifton Villa vets and have never met such a lovely, welcoming and empathic vet. Pru Harvey, the Head Vetinerary Surgeon, I am just in awe of, she is so kind and so professional and I felt completely confident and safe in her care. My dog was looked after to the highest level of care by all her team at Truro and Newquay where my dog had her surgery. From every single one of all the super lovely ladies on reception in both Truro and Newquay , to both Ruth, Pru and all the lovely Vetinerary nurses, even the lovely lady who blew me a kiss when I was leaving my dog to be admitted, a massive thank you. You have a fantastic team here, Pru, I cannot thank you all enough. I came across from enduring a horrific experience at CVets, as you know, who treated me awfully and missed hugely important things that was wrong with my dog and I can honestly say, I would never use any other vets since coming here. Thank you so much to you all 🐾❤️xxx

cas cas

11 months ago

After our vet Sam Pawson left we were devastated he is excellent and we were so worried nobody could be as good as him. But then pru came along. She is brilliant so knowledgeable and kind nothing is too much trouble. She gives you time and makes sure you have been heard. She knows my Indy is nervous and takes time with him All my anxiety of having a new vet has been taken away Would recommend pru in a heartbeat. And bobbi the receptionist is excellent too.

Jonathan Kendall

1 year ago

Thank you for the care and kindness my dog received today. The problem was placed in a social context, appropriate advice was given and an appropriate quantity of medication was issued. The advice given was helpful. Muy bien Dr Munoz-Cerrato y gracias.

Salty Cornish Kisses

Terrible vets. Over priced and not transparent with their charges

Ann F

2 years ago

Having been with this practice for years,when it was a family business, we were recently really unhappy with the service. It would appear financially driven. We waited with our cat to be seen and the vet was good. However the reception area apppeared chaotic and verging on rude. We were presented with a significant bill and told to return when the cat was calmed. As the cat “ disappeared” we phoned to postpone the appointment and asked for an itemised receipt or some indication of what we had paid for. We were brusquely told to email. Which we both did. Both asking for a call / contact asap so we knew when to administer pre appointment medication. No response by phone or email. No further forward on treating the cat - felt like it was wasted money and poor care.