Clifton Villa Veterinary Surgery

After our vet Sam Pawson left we were devastated he is excellent and we were so worried nobody could be as good as him. But then pru came along. She is brilliant so knowledgeable and kind nothing is too much trouble. She gives you time and makes sure you have been heard. She knows my Indy is nervous and takes time with him All my anxiety of having a new vet has been taken away Would recommend pru in a heartbeat. And bobbi the receptionist is excellent too.

Thank you for the care and kindness my dog received today. The problem was placed in a social context, appropriate advice was given and an appropriate quantity of medication was issued. The advice given was helpful. Muy bien Dr Munoz-Cerrato y gracias.

Having been with this practice for years,when it was a family business, we were recently really unhappy with the service. It would appear financially driven. We waited with our cat to be seen and the vet was good. However the reception area apppeared chaotic and verging on rude. We were presented with a significant bill and told to return when the cat was calmed. As the cat “ disappeared” we phoned to postpone the appointment and asked for an itemised receipt or some indication of what we had paid for. We were brusquely told to email. Which we both did. Both asking for a call / contact asap so we knew when to administer pre appointment medication. No response by phone or email. No further forward on treating the cat - felt like it was wasted money and poor care.

We very sadly lost our little furry baby boy Dave, a Border Terrier, whilst on holiday just over 3 weeks ago. He was taken ill suddenly and we had to get him to the vets. The service and compassion we received from Clifton Villa vets at The Roseland getting us registered and booked in with an appointment in less than 2 hours, allowing time to get there, and then being seen almost straight away at Truro although we had never been there before was second to none. We had blood test results in less than 20 minutes and a scan the following day. Unfortunately we had to make the devastating decision to have him put to sleep but I can't thank the staff at both locations enough. Everyone we dealt with was kind, genuinely caring and looked after our little boy in his final hours. Thank you all so very much. Dave's mum and dad xxx

We were on holiday in Cornwall and our dog was taken seriously ill and needed some help. We called these guys and without having our dog registered there they saw us the same day and Bandit (our Border Collie) ended up on a anti-biotic drip for two days. Without their help we would have lost our dog. They were very professional, friendly and the costs were very fair. Thank you :) woof