Companion Care (Truro) Ltd T/A Vets4Pets

Companion Care (Truro) Ltd trades as Vets4Pets and is described on its website as a locally owned practice that is RCVS accredited. It appears set up for a wide range of small-animal work (dogs, cats and rabbits), with in-house lab and pharmacy, and facilities such as an operating theatre, hospital ward and isolation unit. The service mix on the site includes orthopaedics and minimally invasive (“keyhole”) surgery, along with imaging (digital X‑ray and ultrasound) and endoscopy.

In the latest reviews available, owners most often describe prompt help for urgent situations and supportive end-of-life care (including being given private time with their pet and comfort measures during euthanasia). A smaller number of reviews raise concerns about appointment delays and a dispute over medication packaging/replacement and cost.

Services

Based on the website summary (and supported in places by reviews), services/capabilities include

• •Out-of-hours emergency care arranged via C‑Vets (as stated on the website).
• •Surgery
• •Orthopaedic surgery (including cruciate surgery and fracture repair)
• •Minimally invasive / keyhole surgery (listed as arthroscopy and “keyhole surgery”)
• •Soft tissue surgery, plus airway and ear surgery
• •Diagnostics and monitoring
• •Digital X‑ray, ultrasound, echocardiography, ECG
• •Endoscopy
• •Tonopen eye pressure testing
• •Blood pressure monitoring
• •In-house laboratory testing (biochemistry, haematology, electrolytes)
• •Dentistry
• •Nurse-led services and clinics
• •Nurse clinic and weight clinic
• •Preventive and routine care
• •Microchipping
• •Prescriptions/medication and repeat prescription requests (noted on the site)
• •Pet passport / animal health certificate
• •Health plans (listed; details not provided in the inputs)
• •Facilities and pet-flow
• •Separate cat & dog waiting areas
• •Separate dog & cat wards and isolation units
• •Oxygen chamber

Pricing

• •Out-of-hours emergency consultation fees start from £80 (website).
• •One reviewer describes a bill of £176 for antibiotics and felt this was “massively overpriced” after leakage from a bottle lid that they say was not secured (review).

People

• •Raúl M. Galván — Practice Owner & Veterinary Surgeon (website). The site states he performs a “great variety of soft tissue and orthopaedic surgeries” and has a special interest in orthopaedic and minimally invasive (keyhole) surgery.
• •Alice (nurse, name not fully confirmed) — mentioned by a reviewer during an end-of-life appointment, described as bringing “lots of biscuits” and helping make the pet comfortable with a rug on the floor (review).
• •An unnamed vet is described in one review as giving the owner time and space and calmly discussing limited options during an end-of-life visit (review).

Reviews

4.7 stars from 267 reviews. - End-of-life care is described in very specific terms: one owner reports being given private time, a calm discussion of options, comfort measures (rug on the floor), and gentle handling during euthanasia.

• •Help in urgent situations: one review describes being seen promptly when an elderly dog declined rapidly; another describes being offered an emergency appointment on a Saturday morning.
• •Compassion over long-term care: a 10-year client mentions support through a serious episode when they thought their dog was near end of life.
• •Operational/experience issues raised by a minority
• •repeated 30–60 minute appointment delays over many visits, with no apology (review)
• •a complaint about an antibiotics bottle leaking and refusal to replace it, alongside dissatisfaction with the total cost (review).