Four dogs on pink background

Highertown Vets

#2 Vet in Truro, Cornwall

4.7
Corporate

Highertown Vets – Vets in Truro

Updated January 2026

Clinic Overview

From the latest reviews, owners most often mention: - On-time appointments and pets being treated immediately in at least one case. - Staff taking time to explain what they’re doing as they go, especially helpful for first-time dog owners. - A focus on handling nervous dogs gently (e.g., calming them before examination; a receptionist cleaning up after an anxious dog had an accident in reception).

From the latest reviews, owners most often mention

  • On-time appointments and pets being treated immediately in at least one case.
  • Staff taking time to explain what they’re doing as they go, especially helpful for first-time dog owners.
  • A focus on handling nervous dogs gently (e.g., calming them before examination; a receptionist cleaning up after an anxious dog had an accident in reception).
  • Mixed feedback on cost: some call prices fair, while one review describes feeling pressured into extra sales and reports a large markup on a prescribed topical medication.

There’s also a practical care limitation raised in one review: they say there is no overnight hospital care, requiring owner transport to another clinic overnight—this sits alongside structured data stating emergency veterinary services (24/7 or extended hours), so the exact out-of-hours arrangement isn’t fully clear from the sources provided.

Services

  • Pet Health Club® Plus membership plan with consultations included (as stated on the website).
  • Emergency veterinary services (24/7 or extended hours) (from structured clinic data), though one review says overnight hospitalisation isn’t provided on-site and requires transfer/transport by the owner.
  • Veterinary Nurse Training facility (from structured clinic data).

Pricing

  • One reviewer reports being charged £11 to dispense a tube of Isoderm, and £29.50 for a 5mg tube, comparing it to an online retail price of £12.

People

  • Reception team: mentioned for calmly handling an anxious situation—when a nervous dog had an accident in reception, a receptionist reassured the owner and cleaned it up, helping reduce stress.
  • Vets/team generally: repeatedly described as explaining decisions and next steps clearly (“explained everything as they went along”), and taking time to settle nervous dogs before examining them.

Reviews

Google rating: 4.7 stars from 172 reviews.

  • Efficiency and responsiveness: on-time appointments and at least one report of a dog being treated immediately.
  • Communication: owners describe being talked through what’s happening during care, and getting clear guidance (“pointed us in the right directions when required”).
  • Handling anxious pets: multiple comments about staff calming nervous dogs and being non-judgmental during stressful moments.
  • Cost and sales pressure are disputed: some reviewers say pricing is fair, while one describes “ridiculous” prices, a specific medication markup, and feeling the practice tries to make extra sales.
  • Overnight care concern (single review): one owner warns there is no overnight hospital care, requiring evening transfer and morning return transport by the owner.

Special Services

Emergency Services
Vet Nurse Training

Location

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