
From the latest reviews, owners most often mention: - On-time appointments and pets being treated immediately in at least one case. - Staff taking time to explain what they’re doing as they go, especially helpful for first-time dog owners. - A focus on handling nervous dogs gently (e.g., calming them before examination; a receptionist cleaning up after an anxious dog had an accident in reception).
From the latest reviews, owners most often mention
There’s also a practical care limitation raised in one review: they say there is no overnight hospital care, requiring owner transport to another clinic overnight—this sits alongside structured data stating emergency veterinary services (24/7 or extended hours), so the exact out-of-hours arrangement isn’t fully clear from the sources provided.
Google rating: 4.7 stars from 172 reviews.
Note: Showing the 5 most recent Google reviews out of 172 we track in total. Recent reviews may not be representative of overall sentiment.
in the last week
Excellent service and on time appointment. Dog treated immediately at a very fair price
a month ago
Excellent vets, lovely staff and friendly,
a month ago
My dogs are always so happy to come here and so am I! All the staff are very friendly and helpful. Everyone is very knowledgeable and professional and I cannot recommend them enough!
2 months ago
I have been with this excellant practise for over 30yrs and would never change. Fantastic staff and group of vets they have always been the same respectful careing .andalways there .
2 months ago
Excellent service and staff
a month ago
I have been using Highertown Vets now for over 20 years, all of my dogs have been looked after extremely well by them, the team are so professional, caring, knowledgeable, friendly and put you at ease when your best pal is not at their best. Keep up the excellent work Highertown Vets, you are our fur buddies angels 😇.
3 months ago
The care is on the whole good, but they act as if they are on commission and are trying to make extra sales all the time. They are owned by a large company and their prices are ridiculous. For a tube of Isoderm which retails online for £12, I was charged £11 to dispense it and £29.50 for the 5mg tube!!!!! Crazy. I tried to get hold of the company that owns the practice and wnet round in ever decreasing message circles. Also, be aware that the practice does not have any overnight hospital care, so if your pet needs this it has to be transported by you in the evening to another clinic several miles away and then transported back by you the following morning, which, in my view, must be stressful for the already stressed pet.
a year ago
Superb level of care. Explained everything as they went along. Very caring, they were superb with my dog Freyja. They pointed us in the right directions when required and were very understanding
a year ago
excellent experience everytime with these vets my dog was very nervous yesterday and messed in the reception room it was embarrassing but the lovely lady receptionist was awesome about it im apologised and explain it was coz he was nervous and dosemt do that normally. she said it's OK I can see he's nervous dear of him. I said I would clean it up but she assured me it wasn't a problem amd cleaned it up for me. the receptionist are always lovely and polite to me.and the vets also are 5 star I wouldn't take my dogs any where else. I trust these vets very much amd I can clearly see they all love animals. would definitely recommend this vets. prices are fair and the quality of care amd treatment to my dogs is 5 star. they take the tine to calm my dogs down get to know them before they examine them. and that for me is very good I like that they do that and care about how nervous my dogs are when they have tp go tp the vets.
a year ago
Cannot recommend the team at Highertown enough. As first time dog owners it can often feel overwhelming. The level of care and information that we have received has been outstanding. Our puppy loves his visits to the vets and we are always given the warmest of welcomes!
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