Edhen Veterinary Surgery

- Owners frequently praise the team’s kindness and compassion, particularly during end-of-life care and when supporting pets with long-term or serious health issues. - Recent reviews give strong feedback on surgery and treatment, including BOAS surgery, castration, laparoscopic spay, dental work, and monitoring after an incident, with several owners highlighting clear explanations and regular updates. - The practice is also often described as welcoming, professional, and calming for nervous pets, with positive mentions of the reception experience, the clinic atmosphere, and a prompt out-of-hours callback.

Edhen Veterinary Surgery presents itself as an independent, RCVS-accredited practice offering care from routine appointments through to 24/7, 365-day emergency support. Recent owner feedback continues to highlight a calm, compassionate approach, especially around end-of-life care, surgery, and support for nervous dogs. Reviews also point to clear communication, with owners valuing being kept informed and given time to make decisions.

Services

•Routine and preventive care: check-ups and vaccinations are part of the practice’s core offering, with owners mentioning puppy vaccinations and regular visits for ongoing care.
•Diagnostics and general treatment: diagnostics are listed by the practice, and reviews describe the team talking owners through treatment options and follow-up care.
•Surgery and procedures: the practice offers surgery, with recent examples including BOAS surgery, castration, laparoscopic spay, respays, dental cleaning, and nail clips for a nervous dog handled at the pet’s pace.
•Inpatient monitoring and aftercare: one owner describes a dog staying in for 12 hours of monitoring, with updates throughout the day and help with insurance paperwork after treatment.
•End-of-life care: this is one of the clearest recurring themes in owner feedback, including home euthanasia for elderly dogs and unhurried support at the clinic when difficult decisions had to be made.
•Emergency care: Edhen says it provides 24/7, 365-day emergency care, and a recent reviewer praised a prompt out-of-hours callback and thorough advice.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also include positive comments about value for money, with some owners feeling they receive a high level of care for the price.

People

•Rachel (owner): thanked in a recent review for years of care, including support through a dog’s liver cancer, and also mentioned in connection with a rescue dog’s laparoscopic spay and dental care. One separate review was critical of her handling of an anxious dog.
•Lois (vet): praised for arranging and carrying out a calm, unhurried home euthanasia visit for three elderly whippets, alongside an unnamed assistant.
•Megan (vet): thanked for giving an owner time, reassurance, and space for questions during an end-of-life visit.
•Kate (vet nurse): singled out for her support during a dog’s 12-hour monitoring stay, helping a nervous patient settle and keeping the owner reassured.
•Sherry: warmly mentioned by owners for being welcoming and helpful, including at reception.
•Michelle and Felix: praised in one earlier review from the practice’s early period.

Reviews

Edhen Veterinary Surgery has a 4.8/5 Google rating from 136 reviews.

•Owners frequently praise the team’s kindness and compassion, particularly during end-of-life care and when supporting pets with long-term or serious health issues.
•Recent reviews give strong feedback on surgery and treatment, including BOAS surgery, castration, laparoscopic spay, dental work, and monitoring after an incident, with several owners highlighting clear explanations and regular updates.
•The practice is also often described as welcoming, professional, and calming for nervous pets, with positive mentions of the reception experience, the clinic atmosphere, and a prompt out-of-hours callback.
•There is one notable recent negative review describing an unsuccessful BOAS-related outcome and poor handling of an anxious dog, but this sits against a much larger run of very positive feedback.

Reviews for Edhen Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 136 we track in total. Recent reviews may not be representative of overall sentiment.

Matthew Coles

1 month ago

My dog went in for BOAS surgery and castration today. The care and professionalism the entire team showed my dog and me was outstanding. I would recommend this vet 100%. Thank you for looking after my boy today I will always be grateful.

Nichola

We can’t thank Rachel and the whole team enough for the care they’ve given our dogs over past few years. They supported our beloved Alfie throughout his life - keeping him in great health for many years and then, when he sadly developed liver cancer, guiding us through that incredibly difficult time with such kindness, compassion and dignity. Their support meant the world to us. Every visit has always been welcoming and reassuring, with the team making both our pets and us feel comfortable and cared for. We are always greeted with a warm reception, and it genuinely feels like the team care about every animal that comes through the door. More recently, we adopted our rescue dog Margot, and the team have been brilliant with her too. They performed a laparoscopic spay (which we would highly recommend) and have also helped with things like her dental cleaning. The care and professionalism have been outstanding. A special shout out to Sherry as well - Margot absolutely loves seeing her and is always very happy to accept the treats. We feel very lucky to have such a caring, independent veterinary practice looking after our pets. Thank you Rachel and the whole team for everything you do – Margot is already a big fan, and we always look forward to seeing you all.

Lesley Lusty

Simply the best vets you could hope for. Expert in all that they do, they are diligent, professional and care deeply about their patients. No other vets come close!

Jill Hagan

I did lots of research on picking a vet for my dog. Had a really bad experience so was keen to get a good vet. My research paid off. The vet’s have been great at gaining Tuxedos confidence. I had to call the emergency vet tonight and the vet called me back within 10 mins and had a really thorough conversation. Was empathetic, knowledgeable and kind. I definitely picked the best vet for my pooch. Would highly recommend. Thank you for my dog being as important to you as me.

Jade Guest

2 months ago

We moved to Edhen Vets approx 2 years ago, we moved for various reasons. Our pooch is a very nervous rescue, they are always gentle with her, every staff member whether its Sherry on reception, to Vets or Nurses, they talk to us and our dog, they try give her treats even though she wont take them. The E365 club is worth the price which in previous Vets you dont get as much as you at Edhen. I want to thank everyone but especially Henry & Sherry. Sherry usually is the main lady I speak to, to book appointments, ask information and general enquiries and shes always pleasant and thorough. When we go in for a visit she always has a smile on her face. Henry usually clips our dogs nails and regardless of how long it takes, hes down on the floor, following our dog around and taking it at her pace always! We never feel hes in a rush to get her done and out the door. Honestly we have no complaints about any of the staff but these 2 have definitely shone through. I would 100% recommend anyone to use Edhen Vets (We use the Newquay branch- havent had experience in Truro one yet 😀)

Damon Allen

5 months ago

Brenda Barnes

I had to make a terrible decision to have 3 of my whippets pts at the same time Something I had been delaying for sometime They all had their health issues and quite elderly but so bonded with each other that I couldn’t do them individually I asked Lois if she would come to the house as the dogs got so stressed at the surgery I must say Lois and her assistant were absolutely amazing All 3 went together at the same time so as not to cause them any stress It was so quick and painless and they literally just went to sleep These ladies were so professional,kept everything calm and quiet and certainly did not rush They talked us through everything and were very considerate at all times Thank you so much ladies for making this the best experience it could be,we are so very grateful but at the same time heartbroken 💔

Olivia Tomlin

Great vets - always so kind and caring. Service has always been second to none and great value for money

Meg Brooks-Steele

Very friendly and helpful team 🌟🌟🌟🌟🌟

Georgia

6 months ago

Absolutely fantastic vets! A far cry from the one we used to use in Truro. This vet practice is welcoming , knowledgeable and very compassionate going over and beyond. Lovely relaxing atmosphere for our pets with so much thought clearly gone into the layout of the practice. Along with so many other dog walkers in our group (and cat lovers) we highly recommend.