Cvets Cornwall Veterinary Emergency Treatment Service

CVets Cornwall Veterinary Emergency Treatment Service provides out-of-hours emergency cover for small animal patients when daytime veterinary services are closed, and was formed in 2007 by local veterinary surgeons. The service covers overnight and weekend emergencies, and the site includes step-free access via a ramp, an accessible consulting room, and an accessible patient toilet. Recent feedback continues to point to quick action in urgent cases, alongside a more mixed picture around reception and payment interactions.

Services

•Out-of-hours emergency care for small animals when regular veterinary practices are closed, including overnight and weekend cover.
•Emergency assessment and treatment in urgent cases, with recent reviews describing
•Immediate triage on arrival for a severely injured cat after a dog attack.
•Overnight admission, medication and monitoring for a young dog with a toxic reaction, tremors and seizures, with a progress update call later that night.
•Repeat checks in the same night for a cat after trauma.
•Help for injured or critically unwell cats seen out of hours.
•Emergency care for dogs with serious problems including breathing issues, collapse, and end-of-life care.
•Accessibility features listed on the website include step-free access, an accessible consulting room, and an accessible patient toilet.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner specifically mentioned paying £240 for an emergency consultation and felt the diagnosis was wrong, while others were more focused on the care received than the fee itself. Some recent complaints also mention payment being raised bluntly at reception.

People

•Emma is named in reviews with notably mixed feedback. Some owners describe her as kind and compassionate in difficult situations, while others describe rude or dismissive phone and front-desk interactions, especially when discussing payment.
•Rose Million is praised in one review for helping quickly during a dog breathing emergency.
•Paul is named by one reviewer as the person who treated their dog with care during an emergency visit that ended with the dog being put to sleep.
•Several reviews also praise the wider team for acting quickly, handling urgent cases calmly, and keeping owners updated.

Reviews

Google rating: 4.0/5 from 33 reviews.

•Urgent cases are often handled quickly: reviews describe pets being taken straight through on arrival, prompt examination, and rapid action in serious emergencies.
•Clinical care is often praised once pets are seen: recent examples include overnight monitoring after seizures, careful handling of traumatic injuries, repeat checks in one night, and compassionate support during euthanasia.
•Communication during treatment is a recurring positive: some owners mention being kept informed about their pet’s condition and progress, including follow-up updates later the same night.
•Reception experience remains the main weak point in reviews: several owners describe abrupt, disrespectful or payment-focused interactions, while others report kindness and compassion from the same named receptionist. There is also an isolated complaint about a diagnosis that an owner believed was incorrect.

Reviews for Cvets Cornwall Veterinary Emergency Treatment Service

Note: Showing the 10 most recent Google reviews out of 33 we track in total. Recent reviews may not be representative of overall sentiment.

Martin Manuell

2 months ago

Awesome, our young gsd pup had invested something that caused a horrible toxic reaction leading to tremors and numerous seizures , we were greeted at cvets with all the love , care and compasion that you could ask for , our boy was admitted for an overnight stay for medication and monitoring, and we picked him up the following morning and he was happy and bouncy , we also had a progress call later that night for an update of his condition , I cannot thank the girls at cvets enough what a superb fantastic service if I could give a hundred stars I would ... thankyou cvets , thankyou so very much Kindest regards Martin and Grazyna and Magnus

Kimberley Anderton

We rushed our dog Mike in after been promoted to do so on the phone..as soon as we arrived at the vet Mike was rushed in and examined quickly,unfortunately the outcome was not what we expected and sadly Mike was to put sleep…the guy treating Mike was called Paul I think..he treated Mike with such love and care even after Mike had passed thank you team

Lucinda Burton

3 months ago

More training needed in manners. When calling an out of hours emergency vet, you would expect compassion. However, yesterday morning the lady I spoke to on the phone was very disrespectful. If you've ever seen an animal struggling to breathe, you know they're struggling and not 'reverse sneezing' as was suggested to me. Originally she misheard me and thought I was talking about a dog, when the mistake was noticed and she understood I was talking about a pet duck, her response was 'A duck? I don't know what we'll do with 'it' but bring 'it' in.' I appreciate not all vets are experienced in waterfowl, but I would at least expect a response somewhere along the lines of; 'Ducks aren't something we usually treat, but we'll see what we can do/how we can help.' When strongly expressing that a pet is clearly struggling to breathe and will die without help, you expect kindness and compassion. She failed.

Dunks

4 months ago

I'm giving two stars for the vet I saw who was lovely. But your receptionist who was on yesterday and saw me and my cat was rude and condescending. I have never been spoken to with such disrespect in my life. You don't know what people have gone through before they come to you so a bit of empathy while also bringing in a sick animal wouldn't go a miss. The only thing that mattered to the receptionist was money while threatening me with debt collectors. Even going so far as noticing cash in my wallet and saying you can pay your bill in full. Then adding we can't keep doing this as though I'd been there before. For the record I had never been to this vets before and will never, ever being going there again. If you want to keep your customers, you really should do something about your receptionist who was on New Year's Day. I don't know her name but if it's the one many people are mentioning, she needs reprimanding unless you're fine with the way she behaves. If you have options of another emergency vet, I would say go there and avoid this place.

Hannah Curl

5 months ago

Amanda Pascoe

6 months ago

This vets helped us with an injured cat out of hours and I am very grateful 🙂.

Mia Wilkins

8 months ago

Very disappointed with the lady on reception I think her name was Emma , me and my partner were so worried on the phone when my dog was having some issues with her breathing , the receptionist was almost laughing over the phone and treated us with no respect or my dog , will never ever use them again. On the other hand rose million was amazing and helped us straight away couldn’t have wished for better , so disappointed and upset with Emma at c vets.

Rosie Ayling

10 months ago

Had a very positive experience with Cvets, in particular Emma who dealt with a difficult situation with kindness and compassion, helped me to deal with a cat in very poor condition. A vets that care about the welfare of animals unlike the Falmouth out of hours vet. Would recommend.