Cvets Cornwall Veterinary Emergency Treatment Service – Vets in Truro
Clinic Overview
CVets Cornwall Veterinary Emergency Treatment Service provides out-of-hours emergency cover for small animal patients when daytime veterinary services are closed, and was formed in 2007 by local veterinary surgeons. The service covers overnight and weekend emergencies, and the site includes step-free access via a ramp, an accessible consulting room, and an accessible patient toilet. Recent feedback continues to point to quick action in urgent cases, alongside a more mixed picture around reception and payment interactions.
CVets Cornwall Veterinary Emergency Treatment Service provides out-of-hours emergency cover for small animal patients when daytime veterinary services are closed, and was formed in 2007 by local veterinary surgeons. The service covers overnight and weekend emergencies, and the site includes step-free access via a ramp, an accessible consulting room, and an accessible patient toilet. Recent feedback continues to point to quick action in urgent cases, alongside a more mixed picture around reception and payment interactions.
Services
- •Out-of-hours emergency care for small animals when regular veterinary practices are closed, including overnight and weekend cover.
- •Emergency assessment and treatment in urgent cases, with recent reviews describing
- •Immediate triage on arrival for a severely injured cat after a dog attack.
- •Overnight admission, medication and monitoring for a young dog with a toxic reaction, tremors and seizures, with a progress update call later that night.
- •Repeat checks in the same night for a cat after trauma.
- •Help for injured or critically unwell cats seen out of hours.
- •Emergency care for dogs with serious problems including breathing issues, collapse, and end-of-life care.
- •Accessibility features listed on the website include step-free access, an accessible consulting room, and an accessible patient toilet.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner specifically mentioned paying £240 for an emergency consultation and felt the diagnosis was wrong, while others were more focused on the care received than the fee itself. Some recent complaints also mention payment being raised bluntly at reception.
People
- •Emma is named in reviews with notably mixed feedback. Some owners describe her as kind and compassionate in difficult situations, while others describe rude or dismissive phone and front-desk interactions, especially when discussing payment.
- •Rose Million is praised in one review for helping quickly during a dog breathing emergency.
- •Paul is named by one reviewer as the person who treated their dog with care during an emergency visit that ended with the dog being put to sleep.
- •Several reviews also praise the wider team for acting quickly, handling urgent cases calmly, and keeping owners updated.
Reviews
Google rating: 4.0/5 from 33 reviews.
- •Urgent cases are often handled quickly: reviews describe pets being taken straight through on arrival, prompt examination, and rapid action in serious emergencies.
- •Clinical care is often praised once pets are seen: recent examples include overnight monitoring after seizures, careful handling of traumatic injuries, repeat checks in one night, and compassionate support during euthanasia.
- •Communication during treatment is a recurring positive: some owners mention being kept informed about their pet’s condition and progress, including follow-up updates later the same night.
- •Reception experience remains the main weak point in reviews: several owners describe abrupt, disrespectful or payment-focused interactions, while others report kindness and compassion from the same named receptionist. There is also an isolated complaint about a diagnosis that an owner believed was incorrect.

