Cvets Cornwall Veterinary Emergency Treatment Service – Vets in Truro
Clinic Overview
CVets Cornwall Veterinary Emergency Treatment Service provides out-of-hours emergency cover for small animal patients when daytime veterinary practices are closed, and was formed in 2007 by local veterinary surgeons. It offers overnight and weekend emergency care, and the site includes step-free access via a ramp, an accessible consulting room, and an accessible patient toilet. Recent feedback continues to point to prompt action in urgent cases and caring clinical support once pets are admitted, alongside a mixed picture around some reception and payment interactions.
Services
- •Out-of-hours emergency care for small animals, including overnight and weekend cover when regular veterinary practices are closed.
- •Emergency assessment and treatment in urgent cases, with recent reviews describing pets being taken through quickly on arrival and seen promptly for serious problems.
- •Overnight admission, medication and monitoring for more severe cases. Recent examples include
- •a dog hospitalised over weekends for diabetic ketoacidosis and pancreatitis, with regular phone updates to the owner;
- •a young dog kept in overnight after a toxic reaction with tremors and seizures;
- •aftercare and monitoring for a dog with post-dental bleeding.
- •Treatment for injured or critically unwell cats, including out-of-hours help for traumatic injuries and medication for an older cat that the owner said worked quickly.
- •Emergency care for dogs with severe symptoms, including breathing problems, collapse, and compassionate end-of-life care when needed.
- •Accessibility features listed on the website include step-free access, an accessible consulting room, and an accessible patient toilet.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review comments on cost are mixed: some owners say emergency care is not cheap, while others focus more on the care and updates they received. A recurring criticism in some negative reviews is the way payment was discussed at reception rather than the fee level alone.
People
- •Sharon, Kate, Sarah and Louisa are named positively in one recent review, with the owner praising the vets for regular updates, compassion, and weekend hospital care.
- •Naomi, Alex and Claire are also thanked by name in reviews for supportive nursing care.
- •Emma is mentioned repeatedly with very mixed feedback. One reviewer includes Emma among the nurses they were grateful to, while other owners describe poor phone or front-desk interactions and a brusque manner when discussing urgent cases or payment.
- •Rose Million is praised for helping quickly during a dog breathing emergency.
- •Paul is named by one reviewer for treating their dog with care and compassion during an emergency visit that ended with the dog being put to sleep.
- •Reviews also regularly praise the wider team for acting quickly, keeping owners updated, and handling stressful cases with kindness.
Reviews
Google rating: 4.1/5 from 38 reviews.
- •Prompt emergency handling is a consistent positive theme. Owners describe pets being admitted quickly, immediate triage in urgent situations, and fast attention for problems such as seizures, trauma, breathing issues, and post-operative bleeding.
- •Clinical care is often warmly praised once pets are being treated. Recent examples include weekend hospitalisation for a diabetic dog, overnight monitoring after a toxic reaction, effective medication for an elderly cat, and compassionate support during euthanasia.
- •Communication during treatment is frequently highlighted positively. Several owners mention regular update calls and staff taking time to explain what was happening and reassure them.
- •The main negative theme remains reception and phone manner. Some reviews describe rude, dismissive or payment-focused interactions, and there are also isolated complaints about an alleged misdiagnosis, although other reviewers strongly defend the team and specifically praise Emma and other staff by name.
