Cvets Cornwall Veterinary Emergency Treatment Service

CVets Cornwall Veterinary Emergency Treatment Service provides out-of-hours emergency cover for small animal patients when daytime veterinary services are closed, and was formed in 2007 by local veterinary surgeons. The website describes overnight and weekend emergency cover, with step-free access via a ramp and an accessible consulting room and patient toilet.

From the latest reviews available, the clinical response in urgent situations is often described in practical terms (for example, staff meeting an owner on arrival and taking an injured cat straight through for treatment, and another case where a cat was checked twice in one night after trauma). However, multiple reviewers also describe problems with front-desk interactions—particularly around tone and payment conversations—while praising specific vets for acting quickly once the animal was seen.

Services

•Out-of-hours emergency care for small animals when regular practices are closed (as described on the clinic website).
•Emergency assessment and treatment mentioned in reviews, including
•Care for a cat injured in a dog attack, with immediate triage on arrival and ongoing updates about condition and treatment.
•Repeat checks in the same night for a cat following trauma.
•Out-of-hours help for an injured cat.
•Assessment for a dog with breathing issues (telephone call described in one review).
•Consultation for a collapsing dog, with medication provided (one reviewer later reported the diagnosis was incorrect).

People

•Rose Million (role not specified in the review): described as “amazing” and as helping “straight away” during a dog breathing-issue emergency.
•Emma (reception, named by some reviewers; also praised by others without a role title)
•Several reviews describe the receptionist as rude/condescending or “almost laughing” during a distressed phone call, and one review describes a strong focus on payment and debt-collector threats.
•In contrast, other reviews describe Emma as dealing with a difficult situation “with kindness and compassion,” helping with a cat in very poor condition.

Reviews

Google rating: 4 stars from 30 reviews.

•Fast triage in serious emergencies: in one account, staff came out to meet the owner and “immediately whisked” an injured cat for treatment; another mentions two checks in one night after a cat’s trauma.
•Communication during treatment: one reviewer describes being informed about their pet’s condition and treatment “every step of the way.”
•Reception experience is mixed and sometimes a deciding factor: multiple reviewers describe rude or dismissive behaviour and payment-first conversations, while others describe the same named person as kind and compassionate.
•Clinical outcome and diagnostic confidence varies by case: one reviewer reports paying £240 and believes their dog was misdiagnosed (arthritis medication given; owner later believed it was a heart problem), while other reviews credit the team with saving a cat’s life.

Reviews for Cvets Cornwall Veterinary Emergency Treatment Service

Note: Showing the 5 most recent Google reviews out of 30 we track in total. Recent reviews may not be representative of overall sentiment.

Dunks

a week ago

I'm giving two stars for the vet I saw who was lovely. But your receptionist who was on yesterday and saw me and my cat was rude and condescending. I have never been spoken to with such disrespect in my life. You don't know what people have gone through before they come to you so a bit of empathy while also bringing in a sick animal wouldn't go a miss. The only thing that mattered to the receptionist was money while threatening me with debt collectors. Even going so far as noticing cash in my wallet and saying you can pay your bill in full. Then adding we can't keep doing this as though I'd been there before. For the record I had never been to this vets before and will never, ever being going there again. If you want to keep your customers, you really should do something about your receptionist who was on New Year's Day. I don't know her name but if it's the one many people are mentioning, she needs reprimanding unless you're fine with the way she behaves. If you have options of another emergency vet, I would say go there and avoid this place.

Hannah Curl

a month ago

Amanda Pascoe

This vets helped us with an injured cat out of hours and I am very grateful 🙂.

Mia Wilkins

Very disappointed with the lady on reception I think her name was Emma , me and my partner were so worried on the phone when my dog was having some issues with her breathing , the receptionist was almost laughing over the phone and treated us with no respect or my dog , will never ever use them again. On the other hand rose million was amazing and helped us straight away couldn’t have wished for better , so disappointed and upset with Emma at c vets.

4 months ago

Rosie Ayling

3 months ago

Had a very positive experience with Cvets, in particular Emma who dealt with a difficult situation with kindness and compassion, helped me to deal with a cat in very poor condition. A vets that care about the welfare of animals unlike the Falmouth out of hours vet. Would recommend.

6 months ago

Tillie Marshall

Twice tonight these amazing vets checked my cat rocky and done the most amazing job and cared for him so well! You made my boy so comfortable in the visit and ensured he was safe and well cared for after his trauma. Thankyou so so much!

Alexandra Taylor Redish

We had to rush our cat to C Vets after a vicious dog attack. She was severely injured, in a lot of pain and in shock. We phoned ahead and upon arrival they came out to meet us and immediately whisked our cat out back for medical attention. We were informed about her condition and treatment every step of the way. All of the staff were very caring and understanding. The C Vets team saved our cat's life, and we will be forever grateful to them.

Andrew Holdrick

7 months ago

Nice enough vet,took my dog their On an emergency as vets for pets Not open on Sunday.My dog kept Collapsing,the vet looked examined Him and sent me home with arthritis Medicine. My dog died one week later His condition was his heart not arthritis C vets charge extra for an emergency So I paid £240 for the wrong diagnosis, It still makes me cry this vet could have At least checked his blood pressure! 😭 My boy has gone!