St Clement Veterinary Clinic

- Several recent 5-star reviews praise a welcoming atmosphere, friendly receptionists, kind vets and nurses, and calm handling of stressful visits. - Positive reviews also mention short-notice appointments, strong communication, successful treatment, and one owner saying the clinic saved their dog’s life. - The main negative theme is end-of-life care: several 1-star reviews describe euthanasia appointments as rushed or poorly explained, with complaints about not being given enough time or warning before the procedure.

St Clement Veterinary Clinic in Truro offers appointment-based consultations, surgical procedures, radiography, in-house laboratory testing, and dentistry with dedicated dental facilities. The clinic also states that emergencies are prioritised, free nurse clinics are available, and house visits can be arranged. Recent feedback is mixed: many owners praise the welcoming team, short-notice help and successful treatment, while several serious complaints focus on end-of-life care and communication.

Services

•General consultations and urgent appointments: The clinic runs appointment-based consultations and says short-notice appointments are often available. Reviews also mention pets being seen quickly while owners were on holiday.
•Emergency and medical care: The website states emergencies are prioritised. Recent reviews include one owner who said the clinic saved their dog’s life.
•Surgery and diagnostics: Website-grounded services include surgical procedures, radiography, and in-house laboratory testing. Reviews mention dental treatment under anaesthetic and another pet having an operation.
•Dentistry: The clinic has dedicated dental facilities, with reviews referencing tooth extraction.
•Nurse support and home visits: Free nurse clinics are listed, and house visits can be arranged.
•End-of-life care: Euthanasia is clearly part of the clinic’s work, with reviews discussing support for dogs, a guinea pig and a leopard gecko.

Pricing

No published pricing information is currently available for this clinic.

People

•Chris Gardener: The only named clinician in recent reviews. Feedback about him is sharply divided: some long-term clients praise his knowledge, judgement and compassionate care, while several others describe rushed appointments, poor communication and distressing euthanasia experiences.
•Reception, nurses and wider team: Recent positive reviews repeatedly mention friendly receptionists, professional veterinary nurses, and kind, knowledgeable vets and surgeons. Reception feedback is mixed overall, with praise in some reviews and complaints about phone manner and complaint handling in others.

Reviews

Google rating: 4.3 stars from 235 reviews.

•Several recent 5-star reviews praise a welcoming atmosphere, friendly receptionists, kind vets and nurses, and calm handling of stressful visits.
•Positive reviews also mention short-notice appointments, strong communication, successful treatment, and one owner saying the clinic saved their dog’s life.
•The main negative theme is end-of-life care: several 1-star reviews describe euthanasia appointments as rushed or poorly explained, with complaints about not being given enough time or warning before the procedure.
•One review alleges a dog died under anaesthetic during a tooth extraction, and a number of negative reviews specifically name Chris Gardener in complaints about handling and communication.

Reviews for St Clement Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 235 we track in total. Recent reviews may not be representative of overall sentiment.

Courtney Young

1 month ago

Andrea Harrison

I can’t praise this surgery and its staff highly enough. The welcoming atmosphere, friendly receptionists, professional veterinary nurses and surgeons made an otherwise stressful visit a calm and positive experience. We were treated with kindness, care and consideration and I wouldn’t hesitate to recommend them.

Cheryl Truscott

2 months ago

Cliff Mitchell

Leah's World

I use St Clements for both my dogs. Every visit is met by knowledgeable and kind vets, veterinary nurses and receptionist. I highly recommend St Clements vets!

Shirley Rowe

4 months ago

Steve stephens

Stuart Tonkin (TONKS)

“ABSOLUTELY SUPERB SERVICE”, Highly Recommended. I wouldn’t take my dog anywhere else. DEFINITELY 🌟🌟🌟🌟🌟 service. 🏆

John Williams-Curnow

5 months ago

Thank you St Clements Vets. You saved my dogs life.

meghan holmes

Read reviews and think before using this practice! Absolutely disgusted with my experience from start to finish, they're completely incentive when putting an animal down!! My fiancé's13 year old dog Archie is with this practice and was recently put down. Despite having a couple previous appointments and conversations the vet assigned to put him down was a man we'd never met or spoken to before. We walked into the room and the vet immediately started like it was any normal appointment saying "so, tell me about Archie then, how is he?" Etc to the point I had to ask the man if he knew why we were there today. He replied with " yes, I've briefly checked the notes" to which I confirmed so you know we are putting the dog down today then? He then goes over to his computer to check the notes and became awkward and uncomfortable. Clearly he was not prepped for our appointment and spent the next 10 minutes rumaging through his cupboards for what he'd need and waiting for an assistant. After 10 minutes nobody came so he says he'll just start the process with just us for help. The man then starts by wrapping his paw and suddenly flinched back across the room after the dog slowly turned his head to look up, absolutely no aggression just moved and the man jumped back like he was about to get bitten. He was so jumpy and awkward during the entire appointment amd when he put the catheter in he forgot the bung so blood was pouring out our dogs paw all over the floor!! The assistant then joined the room and the vet started injecting the dog, after injecting him he mumbled something and walked out the room quickly so we didn't know what was going on. We had to confirm ourselves that the dog had passed and after 5 or 10 minutes we had finished saying our goodbyes. I then had to go out to reception to find someone as we didnt know what was going on and the vet had disappeared, she advised us once we'd done saying goodbye to leave the room and go to the waiting area. We did not want to leave our passed pet on the floor of the vets on his own with no blanket over him so we waited for the lady who removed the passed animals (doesnt work for the vets) she was amazing and really treated him with respect from there like we wished. We've then had to wait to pay before leaving althocthat should have been dealt with before the appointment given that we were putting the dog down. The whole experience was awful! Archie was taken actually taken in for a check up roughly a week before this. The owner "checked" him over, in an extremely rushed appointment, not listening to our concerns and not checking specific things we were bringing up. His conclusion was despite the obvious signs of aging that the dog was fine. Within the week Archie started deteriorating rapidly, losing weight and falling over so we took him back in and saw a different vet. I cant remember his name but pretty sure his accent was Irish or something like that, he is the only person I dealt with there that seemed to actually respect and enjoy his job. He checked Archie over properly, really listened and helped us make an informed decision of what to do next. Called to check the date to pickup the ashes and the receptionist was really rude and short with me on the phone. When picking up the ashes, I made a complaint. The woman behind the desk did not take any notes of the complaint. Despite saying sorry she seemed like she didnt care or take anything seriously. She also put on this awful voice which was different to before when apologising which made it sound even more sarcastic. Before I could finish she told me the vet has already been fired since the appointment which I am pleased with although I don't understand why they would assign putting a dog down to somebody so unexperienced and clearly bad at their job. Another customer walked in while I was making the complaint and she asked me to step aside a minute while she dealt with her! I was even asked what do I want her to do about it! I was going to move my other dog to them but luckily they messed that up too!