Penmellyn Veterinary Group - St Austell

Penmellyn Veterinary Group – St Austell is part of the Penmellyn Veterinary Group and operates within IVC Evidensia. Clients describe being seen here for urgent problems, with referral within the group to another branch for surgery when needed. Recent feedback highlights quick access to appointments, kind handling of stressful visits, and especially thoughtful support around end-of-life care and bereavement.

Services

• •Urgent appointments and first-opinion care: Reviewers describe the practice making space to see pets quickly, including holidaymakers and recently relocated owners needing same-day help.
• •Medical treatment and prescribing: Recent experiences include examination and medication for an elderly dog to keep her comfortable, along with treatment for pets who became unwell while visiting the area.
• •Surgery through the wider group: One owner reports being seen initially at St Austell and then attending the St Columb branch for surgery.
• •End-of-life care and bereavement support: Owners repeatedly mention compassionate guidance during a pet’s final days or when saying goodbye, with thoughtful follow-up afterwards.
• •Puppy care and general support: One review highlights especially attentive treatment for a new puppy. The website also advertises a Pet Health Plan and health and wellness checks.
• •Transfer of medical records: Reception staff are mentioned arranging transfer of a pet’s history from its usual vet ahead of an appointment.
• •Pet travel support: The website promotes support for owners relocating pets abroad.
• •Training facility: The clinic is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Matt (vet): Mentioned positively by name for putting an owner at ease and not advising unnecessary treatment.
• •Reception team: Frequently praised for being friendly and welcoming, booking urgent appointments quickly, and helping organise record transfers for visiting pets.
• •Wider clinical team: Reviews consistently describe the vets and staff as kind, attentive and compassionate, especially in emergencies, puppy visits and end-of-life situations.

Reviews

Google reviews are 4.7 stars from 375 reviews, giving a strong volume of feedback overall.

• •Quick help when needed: Several owners describe being fitted in promptly for urgent problems, including people on holiday and new arrivals to the area.
• •Kind, reassuring approach: Reviews regularly praise both vets and reception staff for being calm, attentive and easy to deal with during stressful visits.
• •Strong end-of-life support: Multiple reviewers mention compassionate handling of a pet’s final care, with condolence cards and, in one case, scatter seeds noted as meaningful follow-up touches.
• •Good continuity across the group: One recent review describes an emergency visit in St Austell followed by surgery at the St Columb branch, with positive care at both sites.