
#1 Vet in St Austell, Cornwall
Penmellyn Veterinary Group in St Austell is a highly regarded veterinary clinic with a stellar reputation, as evidenced by its 4.7-star rating from 366 reviews on Google. This substantial number of reviews suggests a consistent level of service and reliability. The clinic is not only a standard veterinary practice but also serves as a veterinary nurse training facility, indicating a commitment to education and high standards of animal care.
Customer reviews highlight the clinic's exceptional compassion and empathy, particularly during difficult times such as the loss of a pet. Several reviews emphasize the supportive and accommodating nature of the staff, which extends to providing personalized touches like sympathy cards and scatter seeds for bereaved pet owners. This level of care is consistently mentioned across multiple reviews, indicating that it is a core part of the clinic's service ethos.
The clinic's ability to accommodate emergency situations is also frequently praised. Instances of holidaymakers needing urgent care for their pets reveal that Penmellyn Veterinary Group is responsive and efficient, often going out of their way to ensure pets receive timely and appropriate treatment. The staff's ability to handle the transfer of medical records smoothly further demonstrates their professionalism and dedication to animal welfare.
Overall, Penmellyn Veterinary Group stands out as a compassionate, reliable, and professional veterinary service provider in St Austell, making it a highly recommended choice for pet owners in the area.
Note: Showing the 5 most recent Google reviews out of 366 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
St Austell practice, the vets were so compassionate with our loss it was if they were part of our family,the special treatment of our new puppy was incredible, we are so pleased to be associated with them and highly recommend this practice.
a month ago
We were on holiday in our motorhome from Whitby with our elderly dog Winnie. We knew she had only days left of her life. She started unrelated to be ill from both ends. I phoned this vet’s, young lady receptionist was lovely and booked us in immediately. The vet saw Winnie, prescribed medication which helped make her more comfortable, his manner dealing with us was spot on, he was reassuring, compassionate, but importantly helped us to focus on Winnie’s needs. We cut our holiday short, returned home and Winnie died at home. I can’t recommend this vet practice enough, where kind, quick to help us and above all we felt were focused on our little girl, guiding my wife and I with the right advice Thankyou to all the team
a month ago
We were on holiday in Cornwall when our GSD needed treatment, Penmellyn Vets listened to our concerns, the receptionist was very helpful, understanding and made arrangements for us to transfer his medical records/history from our vets to Penmellyn ahead of our visit. Needless to say Penmellyn Vets made room in their schedule to see our GSD and provide treatment, thanks for your help, he's doing well now and enjoyed the remainder of his holiday 🙂
3 months ago
Following the passing of one of our beloved family members , Polly, the team stepped up and were so supportive and accommodating. Very grateful for the whole process, followed up with a beautiful sympathy card and scatter seeds.
7 months ago
We recently had to say goodbye to our Marvin, I've got to say how amazing and kind the staff were at Penmellyn. From the time that we entered they were so kind and caring. today when I arrived home I found a card condolence from the staff, such a wonderful touch, thank you for kind words.
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