Penmellyn Veterinary Group - St Austell | Vets in St Austell, Cornwall

- Fast help for urgent problems: Several owners mention being seen very quickly, including same-day appointments and one case where a poorly dog was seen within minutes without an appointment. - Friendly, welcoming staff: Reception and clinical staff are repeatedly described as warm, efficient, helpful and easy to deal with, with multiple reviews specifically praising the welcome at the St Austell branch. - Reassuring treatment and good value: Owners speak positively about the advice and treatment their pets received, including one review praising Matt for not pushing unnecessary treatment.

Services

•Urgent appointments and first-opinion care: Owners regularly describe being seen quickly for unexpected problems, including same-day help for pets with issues such as an upset stomach or an open wound, and rapid appointments for holidaymakers and newly moved clients.
•Medical treatment and prescribing: Reviews mention examination, treatment and medication for unwell dogs, including care aimed at keeping older pets comfortable.
•Surgery through the wider group: One owner describes being seen first in St Austell and then attending the St Columb branch for surgery, suggesting continuity across the wider Penmellyn group when a case needs to be escalated.
•End-of-life care and bereavement support: Owners repeatedly mention compassionate guidance during a pet’s final days or when saying goodbye, along with thoughtful follow-up afterwards.
•Puppy care, routine support and health plans: Reviews mention especially attentive care for a new puppy, and the practice also promotes a Pet Health Plan and general health and wellness checks.
•Administrative and additional support: Reception staff are praised for helping organise transfers of medical history for visiting pets. The clinic also advertises pet travel support for owners relocating pets abroad and is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Matt (vet): Praised for putting owners at ease and not recommending unnecessary treatment.
•Winnie: Named positively in earlier feedback.
•Reception team: Frequently described as friendly, welcoming and efficient, particularly when fitting pets in quickly or helping with record transfers.
•Wider clinical team: Reviews consistently describe the vets and nurses as kind, attentive and compassionate in emergencies, routine visits and end-of-life care.

Reviews

Google reviews are 4.7 stars from 417 reviews, giving a strong volume of feedback overall.

•Fast help for urgent problems: Several owners mention being seen very quickly, including same-day appointments and one case where a poorly dog was seen within minutes without an appointment.
•Friendly, welcoming staff: Reception and clinical staff are repeatedly described as warm, efficient, helpful and easy to deal with, with multiple reviews specifically praising the welcome at the St Austell branch.
•Reassuring treatment and good value: Owners speak positively about the advice and treatment their pets received, including one review praising Matt for not pushing unnecessary treatment. A few reviewers also describe costs as reasonable or fair, and mention good annual plans.
•Compassionate support in difficult moments: Reviews continue to highlight especially thoughtful care during stressful situations, including emergency visits, surgery arranged through another branch, and sensitive handling around pet loss.

Reviews for Penmellyn Veterinary Group - St Austell

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Reviews from pet owners who enquired with Penmellyn Veterinary Group - St Austell through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 417 we track in total. Recent reviews may not be representative of overall sentiment.

Judith Conduit

1 week ago

Very friendly staff and excellent advice & treatment for my dog. Have visited before and always felt very welcome there.

Stuart Walmsley

Quick appointmet dog with upset stomac while on holiday

See Le Bee

2 weeks ago

lovely caring, sympathetic people at the St Austell Branch in Holmbush. Saw us with our poorly little dog in minutes even without an appointment. The treatment was fantastic and the attitudes of all the staff was the same. A BIG THANKYOU.

susie Westwood

Fabulous veterinary practice. They go above and beyond. Fair pricing and good yearly plans available for our two Labradors. Efficient and friendly staff. 🥰

Daimonic Gundogs

3 weeks ago

Visiting area when my dog needed treatment for open wound. Fast appointment given same day. Warm and Friendly welcome. Excellent treatment and very reasonable cost.

Colin Liddicoat

7 months ago

I take my pet to your Holmbush surgery.I would like totake this opportunity to say how wonderful you receptionists are .Always very friendly and welcoming

Becca Armstrong

8 months ago

The vet was great, very clean staff were lovely. Matt the vet really put my mind at ease and didn’t try to advise any unnecessary treatment x

Kay Bennett

All staff nice and helpful, very small waiting room

Holly Shaw

9 months ago

I very recently moved to the area and had to register at and attend Penmellyn in St Austell as an emergency and they couldn’t have been kinder and more attentive. Everyone who saw my dog wanted to make him comfortable and were just really kind both to him and me. We then had to attend the St Columb branch for surgery and it was the same there - I have had quite a lot of negative experiences of vets and I’m so pleased to have moved here as I know my dogs will be treated well here for anything in future. Thank you so much!

Richard Pearson

Penmellyn Vets St Austell are fantastic. Excellent care given to our two dogs.

Penmellyn Veterinary Group - St Austell