Penmellyn Veterinary Group - St Austell

Penmellyn Veterinary Group – St Austell is part of the Penmellyn Veterinary Group, with clients describing being seen at this practice for urgent problems and then being referred within the group for surgery at another branch. The practice also promotes a Pet Health Plan, special offers, and support for owners relocating pets abroad (with a stated discount for registered clients).

Across the latest reviews, owners repeatedly describe the team making space to see pets quickly (including visitors needing same-day help), taking time to keep dogs comfortable during stressful visits, and providing notably thoughtful bereavement support (including condolence cards and “scatter seeds” after a pet’s death).

Services

• •Urgent / emergency appointments (as experienced by clients): multiple reviewers describe being booked in immediately or the clinic “made room in their schedule” for a dog needing treatment.
• •Surgery (via another branch in the group): one reviewer attended this practice as an emergency and then went to the St Columb branch for surgery.
• •Medical treatment and prescribing: one owner describes an elderly dog being examined and prescribed medication to keep her more comfortable.
• •Support for end-of-life care and euthanasia processes: several reviews focus on compassionate guidance and support around a pet’s passing, including follow-up gestures afterwards.
• •Puppy care: one reviewer mentions “special treatment” for a new puppy.
• •Transfer of medical records: one reviewer notes reception arranged transfer of medical records/history from their usual vet ahead of the visit.
• •Pet Health Plan: advertised on the clinic website (details not provided in the available summary).
• •Health checks / wellness screening: the website advertises a free health check and “wellness screening for only £60.”
• •Pet travel support/discount: the website states registered clients get 10% off “trusted pet travel with PetAir” for relocating pets abroad.
• •Veterinary Nurse Training facility: listed in the provided clinic data.

Pricing

• •Wellness screening: £60 (website).
• •Free health check: advertised on the website (no further terms available in the provided summary).
• •Pet travel: 10% off trusted pet travel with PetAir for registered clients (website).

People

• •Reception team: specifically mentioned for booking urgent appointments quickly and coordinating record transfers from a pet’s usual vet ahead of a visit.
• •Vets (unnamed in the available material): described as focusing discussions on the pet’s needs during difficult situations (including end-of-life), and helping owners stay calm and make decisions; one review highlights attention to keeping a dog comfortable during an emergency visit.

Reviews

Google rating: 4.7 stars from 372 reviews. - Fast access when it matters: owners describe being booked in “immediately” and the clinic making space to see a dog even when visiting from away.

• •Clear, compassionate handling of end-of-life situations: multiple reviews mention supportive guidance, reassurance, and sensitivity during a pet’s final days or when saying goodbye.
• •Notable follow-up after bereavement: several owners mention receiving condolence cards; one also mentions “scatter seeds.”
• •Coordination across the wider group: one owner reports being seen here initially, then attending another Penmellyn branch for surgery.