Penmellyn Veterinary Group - St Austell

St Austell practice, the vets were so compassionate with our loss it was if they were part of our family,the special treatment of our new puppy was incredible, we are so pleased to be associated with them and highly recommend this practice.

We were on holiday in our motorhome from Whitby with our elderly dog Winnie. We knew she had only days left of her life. She started unrelated to be ill from both ends. I phoned this vet’s, young lady receptionist was lovely and booked us in immediately. The vet saw Winnie, prescribed medication which helped make her more comfortable, his manner dealing with us was spot on, he was reassuring, compassionate, but importantly helped us to focus on Winnie’s needs. We cut our holiday short, returned home and Winnie died at home. I can’t recommend this vet practice enough, where kind, quick to help us and above all we felt were focused on our little girl, guiding my wife and I with the right advice Thankyou to all the team

We were on holiday in Cornwall when our GSD needed treatment, Penmellyn Vets listened to our concerns, the receptionist was very helpful, understanding and made arrangements for us to transfer his medical records/history from our vets to Penmellyn ahead of our visit. Needless to say Penmellyn Vets made room in their schedule to see our GSD and provide treatment, thanks for your help, he's doing well now and enjoyed the remainder of his holiday 🙂

Following the passing of one of our beloved family members , Polly, the team stepped up and were so supportive and accommodating. Very grateful for the whole process, followed up with a beautiful sympathy card and scatter seeds.

We recently had to say goodbye to our Marvin, I've got to say how amazing and kind the staff were at Penmellyn. From the time that we entered they were so kind and caring. today when I arrived home I found a card condolence from the staff, such a wonderful touch, thank you for kind words.