Rock View Veterinary Surgery

Rock View Veterinary Surgery in St Austell is used for a mix of routine and ill-pet care, with recent feedback mentioning cats, dogs and even an elderly rescue hen. Owners describe some reassuring, gentle handling and supportive advice, particularly from Fiona, but there are also repeated complaints about communication, aftercare and how difficult situations around treatment decisions and finances were handled. Emergency veterinary services are also listed for the practice.

Services

•Routine and general veterinary care: reviews mention support for both cats and dogs, including consultations, follow-up advice and help with sick pets.
•Surgical procedures for cats: cat spaying is specifically mentioned in recent feedback, with one owner also noting nail trimming during the surgical visit.
•Care for birds and other non-standard pets: one owner describes an examination and ongoing support for an elderly rescue hen nearing the end of life.
•Emergency veterinary services: emergency care is listed in the clinic’s service information, although no further out-of-hours detail is available here.

Pricing

No published pricing information is currently available for this clinic.

People

•Fiona (vet): named in multiple reviews, with owners describing her as gentle, reassuring and supportive, including during the examination of an elderly rescue hen.
•Receptionist (unnamed): mentioned positively alongside Fiona in one review, though another review raises concerns about advice given over the phone after a kitten’s surgery.
•Wider team: one recent reviewer thanks “all the team,” and another describes a friendly vet who clearly loves animals.

Reviews

Rock View Veterinary Surgery has a 4.4-star Google rating from 171 reviews. Recent written feedback is mixed, with both warm praise and serious complaints.

•Gentle, caring handling stands out in some reviews: one owner was especially appreciative of Fiona’s manner with their elderly rescue hen and the ongoing advice and support offered.
•Some owners report helpful support for dogs: a recent positive review says the practice had really helped with their dog and describes the vet as lovely and friendly.
•The main negative theme is communication and aftercare: one review alleges a kitten was sent home shortly after spaying while still unsteady, with concerns about the amount of glue used, subsequent infection treatment, and nails being cut too short.
•There are also complaints about difficult case handling and trust: recent negative reviews describe disputes around affordability and surrender options for a sick dog, and another alleges outside welfare involvement after the owner chose treatment elsewhere for their cat.

Reviews for Rock View Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 171 we track in total. Recent reviews may not be representative of overall sentiment.

Jay Nutt

6 months ago

Tracy Hajiyianni

1 year ago

Fiona and her receptionist were brilliant with our little, elderly rescue Hen Bluebell. I could hear Fiona talking to Bluebell as she was taken off to be examined by Fiona. Although we know our little Hen is nearing the end of her life, it is very reassuring to know we have Fiona nearby for further excellent advice and support. Thankyou to all the team

Tiff Wade

I unfortunately ended up with a very sick dog,I said I'd do anything to help her,get all the money I could and was told I'd never be able to afford it and the best thing to do would be surrender her,I had my hands tied behind my back. Bare in mind,the first phone call we had I made them aware of my finances ,they was okay with it and okay with payment plans. None of them cared and was rude,I'm absolutely destroyed and iv not spent a single minute of the day not thinking about my poor dog,she made our family complete and now me and my partner can barley say two words to eachother cause of how much its impacted us.

Biĺl

Called the rspca on us because we didn't use there vet facilities Our cat has had 2000 plus spent on him in the last week and just because we didn't go with them they're calling around to have our cat checked as if we wouldn't have sort the best possible way forward. Just so happend to not be your inadequate facilities

Maddie T

Lyndesey

Brilliant veterinary surgery.she has really helped me with my dog. Lovely friendly vet and you can tell she loves animals.

jade Hooper

Not happy with this vets, the service is shocking and I find it concerning that people aren’t allowed in the practice… my kitten came in for the spaying deal, my kitten is returned in hours… not even recovered from the anaesthetic failed to mention that she was still unsteady on her feet and struggling to stand up or still… then looked at her stomach for it to be plastered in glue!!! I asked the receptionist over the phone and she said only a tiny bit should be applied! Her stomach was covered in it and rock solid! To top it off she is now being treated for a nasty infection!! Also they cut her nails that short in surgery that she coursing get up her cat tree or the sofa! No need for that. Penmellyn had confirmed that this is short and not acceptable! If you love your animals don’t take them to this vet’s! Wish I knew before!