Rock View Veterinary Surgery – Vets in St Austell
Clinic Overview
Rock View Veterinary Surgery, located in St Austell, Cornwall, offers a range of services with a specialization in emergency veterinary care available 24/7 or during extended hours. The clinic holds a Google Maps rating of 4.4 stars based on 170 reviews, indicating a generally positive reception from clients, though not without some notable concerns.
The written reviews provide a mixed perspective on the clinic's performance. Positive feedback highlights the compassionate and attentive service provided by the staff. For instance, Tracy Hajiyianni praises Fiona and her receptionist for their excellent care of her elderly rescue hen, emphasizing the reassuring support they received.
Conversely, there are critical reviews that raise significant concerns about the clinic's service quality and customer interactions. Tiff Wade shares a distressing experience involving financial discussions and the handling of a sick dog, expressing dissatisfaction with the communication and perceived lack of empathy from the staff. Similarly, Biĺl criticizes the practice for their actions regarding RSPCA involvement due to not using the clinic's facilities. Jade Hooper's review echoes dissatisfaction with the service, detailing issues with a kitten's post-surgery condition and the clinic's handling of the situation.
Overall, while Rock View Veterinary Surgery is appreciated for its caring staff and emergency services, there are notable criticisms concerning customer service and post-operative care. These mixed reviews suggest that while the clinic has strengths, potential clients should carefully consider their options and perhaps seek further information before making a decision.
Special Services
Animals Treated at Rock View Veterinary Surgery
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Rock View Veterinary Surgery
Opening Hours
Hours
Reviews for Rock View Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 170 we track in total. Recent reviews may not be representative of overall sentiment.
Tracy Hajiyianni
4 months ago
Fiona and her receptionist were brilliant with our little, elderly rescue Hen Bluebell. I could hear Fiona talking to Bluebell as she was taken off to be examined by Fiona. Although we know our little Hen is nearing the end of her life, it is very reassuring to know we have Fiona nearby for further excellent advice and support. Thankyou to all the team
Tiff Wade
4 months ago
I unfortunately ended up with a very sick dog,I said I'd do anything to help her,get all the money I could and was told I'd never be able to afford it and the best thing to do would be surrender her,I had my hands tied behind my back. Bare in mind,the first phone call we had I made them aware of my finances ,they was okay with it and okay with payment plans. None of them cared and was rude,I'm absolutely destroyed and iv not spent a single minute of the day not thinking about my poor dog,she made our family complete and now me and my partner can barley say two words to eachother cause of how much its impacted us.
Biĺl
5 months ago
Called the rspca on us because we didn't use there vet facilities Our cat has had 2000 plus spent on him in the last week and just because we didn't go with them they're calling around to have our cat checked as if we wouldn't have sort the best possible way forward. Just so happend to not be your inadequate facilities
Lyndesey
5 months ago
Brilliant veterinary surgery.she has really helped me with my dog. Lovely friendly vet and you can tell she loves animals.
jade Hooper
5 months ago
Not happy with this vets, the service is shocking and I find it concerning that people aren’t allowed in the practice… my kitten came in for the spaying deal, my kitten is returned in hours… not even recovered from the anaesthetic failed to mention that she was still unsteady on her feet and struggling to stand up or still… then looked at her stomach for it to be plastered in glue!!! I asked the receptionist over the phone and she said only a tiny bit should be applied! Her stomach was covered in it and rock solid! To top it off she is now being treated for a nasty infection!! Also they cut her nails that short in surgery that she coursing get up her cat tree or the sofa! No need for that. Penmellyn had confirmed that this is short and not acceptable! If you love your animals don’t take them to this vet’s! Wish I knew before!
Nearby Vets
Explore more trusted veterinary clinics near Rock View Veterinary Surgery
Kernow Veterinary Group
(5.1 miles)Pelyn Vets, 8 King's Ave, St Austell, Saint Austell PL25 4TT, UK
Kernow Veterinary Group
(5.1 miles)Pelyn Vets, 8 King's Ave, St Austell, Saint Austell PL25 4TT, UK
Penmellyn Veterinary Group - St Austell
(5.7 miles)54a Holmbush Rd, Saint Austell PL25 3LQ, UK
