Rock View Veterinary Surgery

Rock View Veterinary Surgery is used for a mix of routine and ill-pet care, with reviews mentioning cat neutering/spaying, dog support, and even treatment of an elderly rescue hen. Several owners describe reassuring, gentle handling (for example, a vet talking to a nervous hen during the exam), while others report serious concerns about communication and clinical aftercare—particularly around a kitten being sent home soon after spaying while still unsteady, with glue on the abdomen and an infection developing afterward. A few reviews also raise non-clinical issues, including disagreements about finances/payment plans and a complaint alleging outside welfare involvement after choosing another provider.

Services

•Emergency veterinary services (listed in the clinic’s structured service data; no further detail provided about out-of-hours arrangements).
•Cat spaying (one review describes a kitten booked for a spay).
•Clinical examinations and advice/support, including for an elderly rescue hen nearing end of life (review describes examination and ongoing support/advice).
•Nail trimming (mentioned as being done during a surgical visit for a kitten).

People

•Fiona (vet): Mentioned by name in multiple reviews. One owner describes hearing Fiona talking to their elderly rescue hen while she was taken through for examination, and says the advice/support for end-of-life care was reassuring.
•Receptionist (unnamed): Described alongside Fiona as “brilliant” in the hen-related reviews; another review disputes what the receptionist said about the amount of surgical glue that “should be applied.”

Reviews

Google rating: 4.4 stars from 171 reviews.

•Positive handling and support in consults: owners mention a calm manner with an elderly rescue hen and value the “advice and support,” including for end-of-life situations.
•Disputes about surgical aftercare/communication: one review alleges a kitten was returned “in hours” after spaying while still unsteady, with the abdomen “plastered in glue,” followed by treatment for an infection; the same review also complains nails were cut too short.
•Conflicting experiences around finances and options: one owner says they were initially told payment plans were okay, then later felt pushed toward surrendering their sick dog because treatment would be unaffordable.
•Breakdown in trust and relationship management: one review alleges the practice contacted welfare/third parties after the owner chose another provider for their cat’s care.

Reviews for Rock View Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 171 we track in total. Recent reviews may not be representative of overall sentiment.

Jay Nutt

a month ago

Tracy Hajiyianni

7 months ago

Fiona and her receptionist were brilliant with our little, elderly rescue Hen Bluebell. I could hear Fiona talking to Bluebell as she was taken off to be examined by Fiona. Although we know our little Hen is nearing the end of her life, it is very reassuring to know we have Fiona nearby for further excellent advice and support. Thankyou to all the team

4 months ago

Tiff Wade

I unfortunately ended up with a very sick dog,I said I'd do anything to help her,get all the money I could and was told I'd never be able to afford it and the best thing to do would be surrender her,I had my hands tied behind my back. Bare in mind,the first phone call we had I made them aware of my finances ,they was okay with it and okay with payment plans. None of them cared and was rude,I'm absolutely destroyed and iv not spent a single minute of the day not thinking about my poor dog,she made our family complete and now me and my partner can barley say two words to eachother cause of how much its impacted us.

Biĺl

Called the rspca on us because we didn't use there vet facilities Our cat has had 2000 plus spent on him in the last week and just because we didn't go with them they're calling around to have our cat checked as if we wouldn't have sort the best possible way forward. Just so happend to not be your inadequate facilities

5 months ago

Maddie T

Lyndesey

Brilliant veterinary surgery.she has really helped me with my dog. Lovely friendly vet and you can tell she loves animals.

jade Hooper

Not happy with this vets, the service is shocking and I find it concerning that people aren’t allowed in the practice… my kitten came in for the spaying deal, my kitten is returned in hours… not even recovered from the anaesthetic failed to mention that she was still unsteady on her feet and struggling to stand up or still… then looked at her stomach for it to be plastered in glue!!! I asked the receptionist over the phone and she said only a tiny bit should be applied! Her stomach was covered in it and rock solid! To top it off she is now being treated for a nasty infection!! Also they cut her nails that short in surgery that she coursing get up her cat tree or the sofa! No need for that. Penmellyn had confirmed that this is short and not acceptable! If you love your animals don’t take them to this vet’s! Wish I knew before!