Emergency Vets in St Austell

Beacon VetCare, located in St Austell, Cornwall, is a veterinary clinic renowned for its exceptional service and specialized care, particularly in emergency veterinary services available 24/7 or during extended hours. The clinic has received a commendable rating of 4.9 stars on Google Maps, based on 12 reviews, indicating a high level of satisfaction among its clientele. The reviews for Beacon VetCare highlight the clinic’s friendly and professional staff, with particular praise for their approachable and understanding nature. Customers frequently mention positive experiences with the veterinarians, noting their professionalism and the comforting environment they provide. For instance, Tracy Crossley shares that despite her anxiety due to past experiences, the vet listened attentively and did not rush the consultation, which made her more comfortable. While most reviews are glowing, one mention by Sally Monk notes a delay in receiving important test results for her pet, Poppy, but she still appreciates the friendliness and approachability of the staff, including a staff member named Luke. This indicates that while the clinic excels in customer service, there may be occasional delays in certain processes. Overall, with a high rating and consistently positive feedback, Beacon VetCare is regarded as a reliable choice for pet owners in the St Austell area. However, potential clients might want to inquire about turnaround times for test results if that is a critical factor for them. Pricing details are not prominently featured, so it may be beneficial for interested individuals to contact the clinic directly for more information.

Rock View Veterinary Surgery, located in St Austell, Cornwall, offers a range of services with a specialization in emergency veterinary care available 24/7 or during extended hours. The clinic holds a Google Maps rating of 4.4 stars based on 170 reviews, indicating a generally positive reception from clients, though not without some notable concerns. The written reviews provide a mixed perspective on the clinic's performance. Positive feedback highlights the compassionate and attentive service provided by the staff. For instance, Tracy Hajiyianni praises Fiona and her receptionist for their excellent care of her elderly rescue hen, emphasizing the reassuring support they received. Conversely, there are critical reviews that raise significant concerns about the clinic's service quality and customer interactions. Tiff Wade shares a distressing experience involving financial discussions and the handling of a sick dog, expressing dissatisfaction with the communication and perceived lack of empathy from the staff. Similarly, Biĺl criticizes the practice for their actions regarding RSPCA involvement due to not using the clinic's facilities. Jade Hooper's review echoes dissatisfaction with the service, detailing issues with a kitten's post-surgery condition and the clinic's handling of the situation. Overall, while Rock View Veterinary Surgery is appreciated for its caring staff and emergency services, there are notable criticisms concerning customer service and post-operative care. These mixed reviews suggest that while the clinic has strengths, potential clients should carefully consider their options and perhaps seek further information before making a decision.

Kernow Veterinary Group, located in St Austell, is a veterinary clinic that offers a range of services including a Veterinary Nurse Training facility and emergency veterinary services with 24/7 or extended hours availability. This suggests a commitment to both professional development and urgent care, which are valuable attributes for a veterinary clinic. However, the clinic does not have a positive online reputation based on available customer feedback. It currently holds a 1-star rating from a single review on Google Maps. This review, written by Jason Devereaux a year ago, recounts a negative experience with the clinic. Jason describes a visit where his dog's health concerns were not thoroughly addressed, as the vet allegedly failed to perform necessary tests, resulting in the misdiagnosis of the dog's condition. This led to a tragic outcome when his dog was later diagnosed with a ruptured spleen tumour at a different veterinary practice. Jason felt the vet's communication was rude and unhelpful, which significantly impacted his view of the clinic. Given this feedback, prospective clients should approach Kernow Veterinary Group with caution and consider seeking additional reviews or recommendations. The clinic's offerings, such as emergency services and nurse training, indicate a potential for high-quality care, but the single available review highlights a serious lapse in service that should be considered when choosing a veterinary provider. Transparent pricing information was not available, so contacting the clinic directly for this information is advisable.