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Castle Veterinary Group Limited is an independent practice in Launceston that says it has been providing veterinary care for over 100 years and offers 24-hour veterinary care. Recent feedback continues to highlight quick access to help, including urgent and short-notice appointments, alongside kind handling of anxious pets. Reviews are largely positive, though a small number mention concerns about treatment recommendations, communication, and how some difficult visits felt emotionally handled.
- •Recent reviews are consistently very positive about Kat’s compassion, professionalism, and calm manner during home euthanasia visits. - Owners often mention clear explanations in advance, including planning conversations about the process, aftercare options, and what to expect on the day. - A recurring theme is that appointments do not feel rushed: families say they were given time and space to say goodbye, with pets described as relaxed and pain-free.
- •Kind, reassuring care is a recurring theme, with reviewers describing the team as welcoming, caring, and genuinely invested in pets' welfare. - Strong feedback on urgent cases: owners mention prompt help for emergency appointments, stabilisation of an injured kitten, and support even when they were away from their usual vet. - Clear communication and follow-up: one owner highlights being kept informed throughout treatment, while another says the clinic called the next day to check on recovery.
- •Owners frequently describe the team as friendly, caring, and professional, and say they feel put at ease during appointments. - Clear communication is a recurring strength: reviews mention vets and nurses explaining treatment in plain language, not rushing consultations, and giving owners options. - The reception team is repeatedly praised for being welcoming and comforting, especially during stressful visits or difficult moments.
Rosemullion Veterinary Practice - Helston is part of CVS and is linked to a wider veterinary hospital setup, with access to advanced imaging including CT, x-ray and ultrasound, a broad medical and surgical service range, and 24-hour emergency cover through MiNightVet. The practice website also highlights RCVS Practice Standards Scheme awards across all seven areas, each rated Outstanding, along with Cat Friendly Clinic Gold and Rabbit Friendly Clinic Gold. Recent feedback is largely warm about kindness, short-notice help and long-term support, though some reviews raise concerns about admin and insurance handling.
Our Score (63/100)
- •Strong feedback on urgent care: recent reviews describe pets being seen very quickly in emergencies, including a road traffic accident, a severe allergic reaction, and an epileptic dog needing weekend care. - Communication is a recurring positive theme: owners mention clear explanations, being talked through options, follow-up contact after appointments, and regular updates during inpatient care, including a reassuring photo in one case. - Team warmth is often praised: reception staff and clinical staff are frequently described as kind, welcoming, compassionate and professional.
- •Recent feedback is overwhelmingly positive, with owners repeatedly calling the team caring, welcoming, and reassuring. - Clear communication stands out: reviewers mention options and procedures being explained well, especially around operations and emotionally difficult appointments. - Pets that are nervous or hard to handle are a recurring theme, with several owners saying the team stayed calm and gentle and helped animals settle during the visit.
Castle Veterinary Group Ltd presents itself as an independent practice offering 24-hour veterinary care, and says it has been established for more than 100 years. It covers both pet and farm work, which fits with recent client feedback about dogs, cats, kittens and livestock. Recent reviews are largely very positive, with repeated praise for clear communication, caring staff and being seen at short notice.
- •Owners often mention a friendly, professional atmosphere across the whole clinic, from reception through to vets and nurses, with comments on cleanliness and calm handling of pets. - Communication is a strong theme: reviewers describe staff explaining findings and treatment clearly, including medication instructions after procedures. - Recent examples cover both routine care and more urgent problems, including annual vaccinations, regular claw trims, dental treatment and quick help for an urgent issue in a dog.
Mounts Bay Veterinary Centre Ltd is an independent practice owned and run by local vets via an Employee Ownership Trust. It provides routine preventative care such as vaccinations and neutering, with weekday emergency care handled on site and weekend emergency cover arranged through a partner practice. Recent feedback continues to highlight kind help in urgent situations, compassionate support around end-of-life care, and a notably clean clinic environment.
