Featured Clinic Overview
- •Warm, empathetic care from vets and nurses, especially in consultations where owners felt listened to and not rushed. - Strong praise for Pru Harvey in particular, including for her calm approach with a nervous dog and for giving owners confidence during surgery and follow-up care. - Positive comments about urgent access and diagnostics, including same-day help for an unregistered holiday visitor, rapid blood test results and a scan arranged the next day, as well as compassionate end-of-life support.
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Castle Veterinary Group Limited is an independent practice in Launceston that says it has been providing veterinary care for over 100 years and offers 24-hour veterinary care. Recent feedback continues to highlight quick access to help, including urgent and short-notice appointments, alongside kind handling of anxious pets. Reviews are largely positive, though a small number mention concerns about treatment recommendations, communication, and how some difficult visits felt emotionally handled.
Rosemullion Veterinary Practice - Helston is part of CVS and is linked to a wider veterinary hospital setup, with access to advanced imaging including CT, x-ray and ultrasound, a broad medical and surgical service range, and 24-hour emergency cover through MiNightVet. The practice website also highlights RCVS Practice Standards Scheme awards across all seven areas, each rated Outstanding, along with Cat Friendly Clinic Gold and Rabbit Friendly Clinic Gold. Recent feedback is largely warm about kindness, short-notice help and long-term support, though some reviews raise concerns about admin and insurance handling.
Our Score (63/100)
- •Strong feedback on urgent care: recent reviews describe pets being seen very quickly in emergencies, including a road traffic accident, a severe allergic reaction, and an epileptic dog needing weekend care. - Communication is a recurring positive theme: owners mention clear explanations, being talked through options, follow-up contact after appointments, and regular updates during inpatient care, including a reassuring photo in one case. - Team warmth is often praised: reception staff and clinical staff are frequently described as kind, welcoming, compassionate and professional.
Castle Veterinary Group Ltd presents itself as an independent practice offering 24-hour veterinary care, and says it has been established for more than 100 years. It covers both pet and farm work, which fits with recent client feedback about dogs, cats, kittens and livestock. Recent reviews are largely very positive, with repeated praise for clear communication, caring staff and being seen at short notice.
Mounts Bay Veterinary Centre Ltd is an independent practice owned and run by local vets via an Employee Ownership Trust. It provides routine preventative care such as vaccinations and neutering, with weekday emergency care handled on site and weekend emergency cover arranged through a partner practice. Recent feedback continues to highlight kind help in urgent situations, compassionate support around end-of-life care, and a notably clean clinic environment.
- •Prompt access when pets need help: several reviewers mention pets being seen quickly, including same-day appointments, urgent cases, and emergency visits while holidaying in Bude. - Friendly, welcoming team throughout the practice: reception staff, vets, and nurses are all praised for being helpful, approachable, and professional. - Good with anxious pets: one owner gave a detailed example of a vet taking time with a dog frightened of men, helping him settle without rushing.
- •Recent feedback is strongly positive about the team’s manner, with repeated comments about friendly, helpful staff and good overall care. - Owners also mention a clean, bright clinic environment, and one review says the reception upgrade has made the space more animal friendly. - Clinical care is praised for clear communication and, in one detailed case, prompt testing, treatment and fast referral to a specialist when a dog became seriously ill.
Penbode Vets Ltd is a long-established veterinary practice in Bude; its website says it has been providing care since 1840. It treats pets, horses and farm animals, and also runs a veterinary nurse training facility. The practice says it offers 24/7 care, 365 days a year, through species-focused teams, which fits with recent accounts of evening emergencies, same-day appointments, and prompt follow-up calls.
- •Owners describe being seen quickly when problems are urgent, including a morning walk-in after a dog attack and same-day help for a dog that became unwell while on holiday. - A recurring positive theme is thorough, caring clinical attention, with reviewers mentioning vets giving pets a careful examination, prescribing treatment, and explaining what to do next. - Front-of-house experience also comes through well in some reviews, with praise for a helpful and kind reception team.



